Fuse Recruitment are currently sourcing for a customer service superstar to join our client’s team in Erskine Park!

The Company

A National leader in their field. Specialising in Steel material distribution both locally and interstate.

Benefits

• Salary of up to $80k + super (dependent on experience)
• Erskine Park location
• Permanent role
• Ongoing mentoring, development and career growth opportunities
• Fantastic working culture

Working Hours:

• Monday to Friday
• 8:30am – 5pm
• Full time office based role

Duties and responsibilities
As the first point of contact, the Customer Service Representative plays a crucial role in the success of the business. Here’s what you’ll be responsible for:

Customer Service:

• Deliver outstanding phone customer service.
• Build and maintain long-term relationships with customers by being efficient, caring, humorous, and kind.
• Greet customers warmly and manage new inquiries with a friendly approach.
• Oversee customer accounts and follow up on their needs.
• Update customers on status of their deliveries and stock availability
• Utilise Microsoft Office and CRM systems such as PRONTO to manage communications and customer data.

Sales:

• Communicate pricing and costs of products to customers
• Cross sell and upsell into customers
• Promotionally selling aged and soon not expire stock to customers
• Increasing sales through regular client contact and maintaining customer relationships
• Processing customer orders in the company sales management system

Internal teams:

• Liaising daily with the manufacturing, sales and marketing teams
• Updating customer requirements to the sales teams

Skills and Requirements:

• Excellent communication skills, both written and verbal. You will be communicating with customers, internal and external stakeholders every day and all of this communication needs to be well spoken, written, friendly and professional.
• Computer skills; you'll need to be computer savvy to navigate various software platforms, with prior knowledge of Microsoft Office and PRONTO desirable.
• Strong organisation skills; you'll need to be able to multi-task and remain calm under pressure.
• A thirst for learning! Our client has a wide range of products and variations of those products; the more you can learn about them, the more efficient you will be and the quality of your service will increase!
• 3+ years previous experience in a similar role
• Previous customer relationship and phone based sales experience

If this position sounds like you then hit APPLY now, alternatively email Mike on [email protected] with your resume.
At Fuse, we specialise in recruitment for the manufacturing industry and actively source a variety of roles for a broad range of manufacturers. If you are looking for a new opportunity, we’d love to hear from you!
If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!