About Us

Microkeeper is a fast-growing SaaS (software as a service) company based in Geelong, offering cloud-based solutions for rosters, timesheets, and payroll.

About the Role

We’re looking for a tech-confident and people-focused Customer/Technical Support Specialist to join our team.

In this role, you’ll provide exceptional support to our clients, guiding them through onboarding, helping them troubleshoot, and ensuring they get the most from the Microkeeper platform. You’ll be the go-to contact for both new and existing users, building strong relationships while solving real problems.

Key Responsibilities

Provide friendly, professional support to clients via phone and email

Guide new clients through onboarding and system setup

Troubleshoot software-related queries and offer effective solutions

Create and update support materials such as how-to guides and FAQs

Collect feedback to help improve our platform and services

Contribute to ongoing improvements in our support processes

What We’re Looking For

Excellent communication skills with a calm, professional manner

A genuine interest in tech and helping others

Ability to work independently and manage time effectively

Reliable transport to our Geelong office

Bonus if you’ve had experience in admin (e.g., payroll or rostering), but not essential

Full training provided — no prior Microkeeper experience required

Why Join Us?

Be part of a passionate, close-knit, and supportive team

Learn and grow with a company that values innovation

Enjoy a positive, balanced work environment

We love what we do and we care about our clients

Share a coffee (and a laugh) while making a real difference

Ready to Apply?
If you’re excited to join us, send in your application today.

While meeting the key requirements is important, we also welcome applicants who demonstrate strong passion, potential, and a willingness to learn.