Browns Jewellers, a global fine jewellery house with over 90 years of heritage, is bringing its timeless craftsmanship and unparalleled luxury to Australia with the opening of our very first Boutique in Sydney’s CBD. We are searching for great leaders and looking for a results driven Boutique Manager and Assistant Boutique Manager to lead our first Sydney Boutique to success.

As a leader and a founding member of our Sydney team, you will play a pivotal role in establishing Browns in Australia, setting the standard for excellence as we expand our presence in this new market. You will take ownership of successfully leading your team, building lasting client relationships, proactively achieving sales goals, and ensuring that the highest level of Client Experience is delivered.

With uncapped earning potential and the unique opportunity to help shape our brand’s future in Australia, this role is your chance to leave a lasting impact in a globally respected, iconic fine jewellery brand, at an exciting moment of growth and expansion.

Who we are

Founded in 1934, Browns Jewellers is a proudly South African, third-generation family business built on a legacy of craftsmanship, integrity, and timeless design. For over 90 years, we’ve been trusted to mark life’s most meaningful moments with exceptional natural diamond and precious gemstone jewellery, blending elegance with enduring quality. Following our successful expansion into the United Kingdom, we are proud to bring our heritage and vision to Australia with the launch of our first-ever Boutique in Sydney, opening in late September 2025.

This marks a significant milestone in our global journey and an exciting opportunity for ambitious individuals to help shape our brand presence in a new market.

At Browns, we are guided by a set of core values that define who we are and how we work. These values are the foundation of our culture and drive us towards excellence. Below are just some of the values that inspire and shape our approach:

The Best People & Celebrate Success: We invest in talent, elevate those who embody our legacy, and recognise achievement at every level.

Kindness and Respect: We foster a safe, respectful, and kind environment, where integrity and honesty are core to everything we do.

Passion & Trailblazing Excellence: Our love for what we do drives our pursuit of excellence, constantly setting new standards and exceeding expectations.

Trust & Building Relationships: Trust is the foundation of everything — with clients and each other. We nurture strong, lasting relationships built on trust.

Continuous Growth & Development: We offer mentorship and ongoing learning to foster personal and professional growth, helping you develop to your full potential.

What It Takes to Succeed in this role

Leadership: Demonstrate strong leadership by setting a positive example, driving motivation, and nurturing the potential of your team

Business Management: Manage all functions of the boutique effectively, including but not limited to: operations, compliance, reporting and training

Deliver a Luxurious Client Experience: Provide world-class, personalised service and support the team in building long-term client relationships by leveraging available tools

Drive Sales & Exceed Targets: Lead from the front to drive sales, exceed targets and KPIs, whilst supporting your team in achieving theirs

Cultivate Lasting Client Relationships: Lead from the front by building and nurturing a loyal client base and coaching your team on how to effectively do this

Uphold Brand Excellence: Personally represent the brand with sophistication and professionalism, whilst coaching your team to do the same

In-Store Experience: Responsible for boutique presentation and ensuring excellent standards are upheld through visual merchandising, standards and the client in-store journey

Key Competencies & Role Requirements

Leadership Experience: 5+ years of retail management experience leading a team of 5+, with a proven track record of success in a store management role, ideally in jewellery.

Business Acumen: Strong business acumen, analytical skills, and a strategic mindset.

Sales Driven: Proven ability to drive sales and exceed targets in a luxury jewellery environment, with a deep understanding of client needs, and a passion for delivering exceptional service.

Client-Centric Approach: Exceptional interpersonal skills, with a commitment to creating memorable, personalised experiences for clients.

Presentation and Professionalism: Impeccable grooming and presentation to uphold the brand’s luxury standards.

Languages: Fluent in English (written and spoken)

Availability: Flexible to work retail hours, including weekends and public holidays.

Cultural Fit: Motivated by building highly effective teams and passionate about fine jewellery

What Sets Us Apart

At Browns, we build futures grounded in purpose, recognition, and wellbeing. Our culture is rooted in values that prioritise respect, growth, integrity, and excellence, ensuring our team thrives both personally and professionally.

Earning Potential: With a competitive salary and extremely generous, uncapped commission scheme, your success is limitless. The better you perform, the more you earn.

Career Growth Within a Global Network: As part of the Browns team, you’ll have access to exciting growth opportunities. Whether advancing within our Australian expansion or across our international network, we’re committed to shaping your career.

World-Class Training & Development: We provide in-depth onboarding and continuous training on our heritage and craftsmanship, supported by ongoing mentorship to help you develop and excel.

Wellbeing & Family First: We prioritise your physical and emotional wellbeing, offering support to help you thrive in both your career and personal life. We value work-life balance and support your personal commitments.

Growth is Our Mindset: At Browns, we believe in continuous growth, both as a brand and as individuals. We offer the support, training, and opportunities to help you develop, evolve, and reach your full potential.

How we give back

At Browns, our commitment extends beyond exceptional jewellery, we believe in making a meaningful difference in people’s lives. Through a range of social and ethical initiatives, we aim to uplift communities, honour our heritage, and support future generations.

The Browns Foundation
We support the next generation of South African leaders through bursaries and mentorships in Commerce, Engineering, and Jewellery — along with broader skills development programmes.

The Teddy Bear Project
Each year, Browns teddy bears are donated to orphaned and underprivileged children across South Africa, offering comfort and care.

The Plum Tree Project
Our ethically sourced diamonds support jobs, education, and infrastructure across Southern Africa. We also plant trees to sustain local ecosystems and future growth.

Early Childhood & Education
We supply educational toys to toy libraries and crèches in need, supporting early learning in underserved communities.

Wildlife Conservation
We proudly sponsor initiatives that protect, rehabilitate, and educate around Southern Africa’s wildlife and natural habitats.

The Guardian Angel Legacy
Inspired by the first piece of jewellery our founder made for his wife, the Browns Angel is embedded in every piece — a lasting symbol of love, protection, and connection.

Join Our Journey

If you’re passionate about leading teams to success, fine jewellery and exceptional client service, we invite you to be part of our story and join us at this pivotal, exciting moment of global expansion into Australia.

To apply, please send your CV and a cover letter—outlining the role you're applying for and why you would be a great fit.