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Period of Appointment

Appointment to the role is on a fixed term flexible basis (up to 73.5 hours per fortnight) for two (2) years.

Duties

• The primary focus and responsibility of the role is to provide high level customer service to clients, accurately assessing and responding to customer enquiries to provide tailored information and targeted referrals to a broad range of services and programs.
• Prepare clear, timely, and accurate information, and ensure all enquiries are documented to a high standard within the various systems used by the Business Tasmania Service, including the Enquiry Management System (EMS).
• Produce high-level documentation including correspondence, reports, files notes, and responses to Ministerial requests for a range of different audiences.
• Undertake research, analysis and interpretation of feedback received, information, and trends in the business community to identify new content, tools, and resources for the Tasmanian small business sector.
• Assist in the preparation of presentations, events, website/newsletter/social media content and correspondence to inform and engage the small business sector directly and through a broad range of stakeholders and networks.
• Work collaboratively with other members of the Small Business Unit to support the development and delivery of projects, programs, grants (including grant assessments and acquittals), and services.
• Undertake other duties as required to assist the broader Small Business Unit.

Download the Statement of Duties and Associated Documents

Statement of Duties - Business Tasmania Service Officer - May 2025.docx

Statement of Duties - Business Tasmania Service Officer - May 2025.pdf

Advice to applicants.DOCX

Advice to applicants.pdf

For more information

Name: Bronwyn Kidd Position: Program Manager Email: [email protected] Phone: 0428 768 245

How to apply

To apply, please provide a one to two page document outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.

Online applications are preferred, please click the blue Apply Now button.

-or-

Complete the following application form and email your application to us at [email protected]

Application for Employment (Form 201).DOCX

Application for Employment (Form 201).pdf