Senior Frontend Engineer

NSW Department of Customer Service
Sydney, NSW
A$125,693-$138,510 p/a + superannuation
Information & Communication Technology → Engineering - Software
Full-time
Hybrid

Posted 25 days ago


Senior Frontend Engineer

  • Employment Type: 2 x Temporary roles until 30 June 2026
  • Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
  • Grade: Clerk Grade 9/10
  • Salary Range: $125,693 - $138,510 p.a. base salary dependent on experience, plus 11.5% superannuation

Who we are

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

The opportunity

We are now inviting applications for the opportunity of Senior Frontend Engineer for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW
In this role you will contribute to the planning and development and delivery of high-quality, reliable, reusable and maintainable ICT / Digital systems and/or networks to support the delivery of strategic objectives for the Organisation and/or partner agencies.

Day to Day Responsibilities

  • Technical Execution, Mentorship, and Problem-Solving:
  • Design, develop, and optimize complex features and system components.
  • Own code quality, performance, and scalability for assigned features.
  • Review code and provide mentorship to engineers and trainees.
  • Collaborate with QA, DevOps, and System Teams to ensure high-quality releases.
  • Debug and resolve critical issues in development and production environments.
  • Drive technical improvements, automation, and process optimizations.

SAFe Cross-Functional:

  • Participate in Scrum of Scrums to coordinate across teams and ensure dependency resolution.
  • Contribute to System Demos and Inspect & Adapt (I&A) workshops, providing feedback for continuous improvement.
  • Participate in PI Planning, Sprint Planning, and backlog grooming to align work with business goals.
  • Collaborate with other teams within the ART to resolve technical dependencies and integration challenges.

What you will bring to this role

  • Experience in development of frontend solutions using ReactJS, Mui components and SASS/CSS
  • Collaborate with software developers, business analysts and software architects in an agile setting to plan, design, develop, test, and sustain client solutions.
  • Engage actively in daily standups, sprint planning meetings, retrospectives, and broader technical discussions to improve team and chapter collaboration.
  • Design, develop, and unit test applications in accordance with client requirements.
  • Participate in peer-reviews of solution designs and related code, ensuring standards compliance and advocating for best practises in software development.
  • Demonstrated experience in leading specialist advice to enhance solution design and engaging in cross-functional discovery processes, while leading design and iterative testing to ensure compliance with standards and improve code quality, thereby reducing operational risk
  • Demonstrated experience in enhancing developer practices and culture to drive high performance in ICT/Digital product, systems, and network development aligned with the product roadmap
  • Demonstrated experience in defining and managing technology changes across functions, applying evolutionary design principles to optimise outcomes and align with organisational and government priorities for best practice business functions
  • Demonstrated experience in driving efficiency by optimising current and future system requirements to enhance secure, cost-effective, and customer-oriented ICT/Digital capabilities.

Essential requirements:

  • Knowledge of ReactJS, Typescript, Mui, Html5 and CSS (less and bootstrap), including JEST.
  • Experience working in a fully agile software development environment.
  • Experience with JIRA and GIT workflows.
  • Experience with DevOps, CI/CD using GitLab and Jenkins preferable.
  • Knowledge of Docker and Kubernetes preferable.
  • Knowledge of Code Analysis tools, such as Snyk preferable.
  • Knowledge of ELK or similar stacks preferable.
  • Ability to work under pressure and meet hard deadlines.
  • Excellent interpersonal and communication skills
  • Demonstrated experience working in collaborative, multi-disciplinary teams.
  • Highly collaborative, can-do approach, within and outside the immediate teams.

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance
GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

To Apply

Click the link to submit your application. Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role.

Question 1: Tell us about the most difficult challenge you faced in trying to work cooperatively with someone who did not share the same ideas? What was the outcome?
Question 2: How do you maintain currency in the emerging technologies and how they might be applied to support business outcomes?

Salary Grade 9/10, with the base salary for this role starting at $ 125,693 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via sujatha,[email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 26th of May 2025 at 09:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact sujatha,[email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process


About NSW Department of Customer Service

Sydney, NSW, Australia
Government & Defence
5001-10000 employees

We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.

We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.

Come join us and influence the future of our great state.

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