THE COMPANY

An Australian leader for over 20 years in the Aged Care, Rehabilitation, Community & Hospital sectors. Focusing on their product quality and ongoing service or support has made them a trusted and continuous supplier throughout the country.

We combine the most experienced teams to help more people and more often, understanding the unique needs for ergonomically designed solutions to meet compliance requirements and reduce workloads for professionals.

THE ROLE

Service and repair all medical and mobility equipment in the field and workshop including wheelchairs, lifters, scooters, pressure care beds etc.

Liaise with Customers, Service Coordinators, Field Technicians, Workshop Technicians and other internal departments to get the best outcomes for our customers.

Prepare and follow up quotes for repairs.

Scheduling Deliveries as well as booking in the maintenance jobs running an autonomous day-to-day diary.

Submit a service report once the job is done.

Prioritize and complete work so that we meet contractual agreements and delivers customer service excellence.

Provide feedback on the quality and serviceability of our products so we can continuously improve.

Propose solutions to improve the customer experience and make servicing more efficient and effective.

Maintain your Service vehicle in good condition, ensuring it is well stocked with parts and consumables.

Other duties within the Service team as required.

REQUIREMENTS

Previous experience in repairing and maintaining medical equipment.

Ability to troubleshoot unsupervised.

Excellent written and oral communication skills

Knowledge and use of Microsoft Products

A friendly, proactive, and professional personality with a desire to listen, understand and assist with client needs.

Current Valid Australian Driver's License

Willingness to obtain: Police Check, Working with Children's check and NDIS Worker Check

SALARY AND BENEFITS

$80K - 85K base salary.

Additional superannuation.

Company vehicle.

Company Phone + Laptop

Excellent support from management

How to Apply

Click APPLY or you can send your resume to [email protected]. Alternatively, you can call me on 02 9922 9611 for a completely confidential discussion.

NB: All candidates that meet our client’s shortlist will be contacted within 2 business days.