The Role

We are looking for a highly motivated, enthusiastic and passionate Customer Service superstar to join us and be the first point of contact for our clients. If you have excellent communication and organisation skills and are capable of multi-tasking, then we want to hear from you. This role will log customer updates and communication within Salesforce, as well as perform a variety of customer focused tasks to support the day-to-day operations of the office. The ideal candidate has a professional, polite, and friendly demeanour whilst having high attention to detail.

This role is based out of our Alexandria office in Sydney.

Key Responsibilities Include:

• Resolve customer and logistical issues in a professional manner to meet customer needs
• Respond to customer queries (email/telephone) in a timely and professional manner that aligns with the company values
• Preparing quotes and liaising with contractors
• Liaise with various parties (glaziers, contractors, tradespeople) to ensure a smooth workflow
• Accurate data management within Salesforce

What we are looking for:

• Prior administrative, contractor coordination, or customer service experience is essential
• Demonstrated proficient use of computers and a variety of software applications including MS Office Suite
• Demonstrated level of interpersonal, written, and verbal communication skills
• Excellent time management and organisational skills
• Ability to organise and prioritise a demanding workload with high level accuracy
• Ability to adapt to changing situations in a calm and professional manner
• Prior experience with Salesforce is advantageous but not essential

About Us

For almost 40 years we’ve been getting things Done. We started as a Sydney family business and now we’re Australia’s leading emergency glass repairer. We are Australian owned, proud glaziers with diverse skills, a national footprint and put exceptional customer service at the centre of everything we do.

Express Glass employees have one thing in common: Passion for exceptional service, passion for safety, and passion to be themselves. Our team puts the customers at the centre of everything we do and partners with them to deliver seamless and responsive service.

When you join Express Glass, you join a community of people who enjoy coming to work and a company that genuinely invests in their employees. Consistent with our values and culture, we are strongly committed to community work. Through this work we build community partnerships to drive social change.

We provide benefits that support our people to deliver on our purpose – to be the #1 choice in glass. You will have access to an Employee Assistance Program, flexible working, and a collaborative community work environment.