About the position
In terms of food, Wests New Lambton Restaurants are home to dining options including Chophouse Grill, Emerald Gardens, as well as Breakfast on the Terrace.

Chophouse Grill -The ultimate destination for steak lovers and connoisseurs of fine dining. Big, meaty American flavours cooked to perfection.
Emerald Gardens - Wander through the beautiful brass gates and discover a world of authentic Asian cuisine.
Breakfast on the Terrace - Enjoy a delicious breakfast spread of assorted healthy options to kick start your day.

We are seeking passionate Food and Beverage staff with table service experience gained within a restaurant environment (3-6 months of previous experience). To be considered for this opportunity, good knowledge of wine, or exposure to presenting wine in a restaurant setting, as well as experience in mixing a wide variety of cocktails, will be highly regarded. Key responsibilities include:

• Welcoming guests with charm and professionalism, setting the tone for an unforgettable dining experience.
• Presenting the menu with enthusiasm, answering questions, and offering personalized recommendations based on guest preferences and dietary needs.
• Taking precise food and drink orders, with a keen eye for detail and a commitment to ensuring guest satisfaction at every step.
• Delivering food and drinks promptly, ensuring every dish is perfectly presented and every beverage is served to perfection.
• Maintaining an organized and pristine dining area, working seamlessly with kitchen and bar staff to ensure smooth service flow and an efficient atmosphere.
• Handling guest inquiries and concerns with tact, professionalism, and grace, making sure every guest leaves with a smile.
• Staying in the know about the latest menu items, daily specials, and wine pairings to share your expertise with guests and elevate their experience.

These casual positions will require availability for a variety of dinner shifts from Tuesday to Saturday. Availability on weekends and during seasonal peaks (summer, public holiday and school holiday periods) is essential.

Certifications required: RSA

As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification via our company portal. All associated checks and costs will be facilitated by The Wests Group.

About you
You are a dynamic and dedicated professional with a passion for fine dining. With proven experience in an upscale or à la carte restaurant, you thrive in a fast-paced environment and maintain a sharp focus on delivering exceptional service every time. You understand the art of hospitality, and you love turning every interaction into a memorable moment for our guests.

What we're looking for:

• Proven experience as a waiter in a high-end or established à la carte restaurant.
• Exceptional customer service skills, with a strong work ethic and a natural ability to connect with people.
• The ability to work efficiently in a high-energy environment, maintaining grace under pressure and attention to detail at all times.
• Excellent communication and interpersonal skills, ensuring smooth interactions with guests and team members alike.
• Wine knowledge is a bonus! Experience with Coravin wine service is preferred.Flexibility to work evenings, weekends, and holidays as required (after all, our busiest times are when the fun happens!).

About Us
The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.
Being an employee of The Wests Group will give you access to the following perks and benefits:

• Flexible work options AND paid Parental Leave
• Wellbeing Leave
• First Nations Cultural Leave
• Above-award wages, paid overtime and penalty rates for weekends and public holidays
• Paid traineeships and leadership development courses
• 40% discount off meals for club employees
• Access to complete a nationally recognised Cert 3 in Hospitality with our training partner Allara Learning (Eligibility requirements apply) - SIT30622 Certificate III in Hospitality (JobReady - Culinary) | Allara Learning
• $25 per month for an all-access Balance Collective membership (access to all clubs, Mayfield aquatics, group fitness, yoga, pilates and unlimited creche). As an added bonus, this offer extends out to your partner as well!
• Discount accommodation rates at The Executive Inn, The Gateway Inn and The Anchorage Hotel & Spa
• 15% Discount at Reflections Holiday Parks
• Discounted nib Health Insurance
• 24/7 Employee Assistance Programs
• Free annual flu vaccinations

We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.