Are you passionate about providing exceptional customer service and have a keen interest in mobility solutions? SuperPharmacyPlus is seeking a highly skilled and motivated Mobility Customer Service Representative to join our dynamic team!

About the Role

As a Mobility Customer Service Representative, you'll be the voice and face of SuperPharmacyPlus, interacting with our valued customers and organizational partners. You'll play a crucial role in reinforcing our reputation for exceptional customer service while managing various customer interactions.

Key Responsibilities

Manage inbound and outbound calls, emails, and chats related to the Mobility Department

Provide expert advice on mobility products, pricing, and availability

Process sales, hire agreements, and equipment trials

Maintain the showroom's appearance, including stock levels and presentation

Assist with incoming orders and stock replenishment

Prepare trial equipment and maintain hire systems

Resolve customer inquiries and complaints efficiently

Contribute to team targets and company efficiency improvements

Qualifications and Skills

Strong communication skills, including active listening and clear articulation

Problem-solving abilities and conflict resolution skills

Excellent multitasking and time management capabilities

Ability to work independently and as part of a team

Quick learner with a customer-first mentality

Knowledge of mobility products and services (preferred but not required)

What We Offer

Opportunity to work with a diverse range of mobility products

Collaborate with a range of allied health professionals

Supportive team environment

Professional development and growth opportunities

Weekly award wage (based on HPSS Awards, Support Services Level 1-6)

When you apply, please also include an answer to the following question:
"How can someone in the role of Mobility Customer Service team member empower people to live happier healthier lives"