Exciting Opportunity for an Intake Officer (Casual)
Support access to trauma-informed care and recovery services
Work in a values-driven and inclusive environment
Be part of a passionate and supportive team

Are you a compassionate and organised professional with a passion for supporting women and gender-diverse people? Do you thrive in fast-paced environments and enjoy providing welcoming, trauma-informed intake and referral support? If you’re looking to work in a feminist organisation as part of a supportive and collaborative team, we’d love to hear from you!

ABOUT US

Women’s Health and Equality Queensland (WHEQ) are leaders in women’s health, gender equality, and the primary prevention of violence. We are a not-for-profit organisation that has been improving health outcomes for women for over 40 years. Our vision is to create a world where women and girls are equitably resourced, healthy, safe and thriving.

Our work focusses on HEALTHY WOMEN and SYSTEMS CHANGE and includes counselling and support services, healing and recovery after violence, health promotion, community violence prevention, professional education, capacity building, systems leadership and policy development.

Our work focusses on creating better outcomes for cohorts experiencing the highest rates of health disadvantage and inequality. We are a pro-choice organisation that supports people with diverse bodies, sexualities and gender identities. We are committed to inclusivity and ensuring that our services are accessible and welcoming to all. Our staff team of 30+ are amazing, passionate and supportive people who work collaboratively to create a better world.

Our head office is located on unceded Jagera and Turrbal Land in South Brisbane, with many of our services spanning across the entire state.

ABOUT THE ROLE

This casual position is the first point of contact for people accessing WHEQ’s services, providing intake support across the Healing and Recovery team and the 1800 4WOMEN phone line. The role involves intake assessment, brief counselling, and warm referrals, ensuring participants receive timely and high-quality support.

As an Intake Officer (Casual), you will:

Provide trauma-informed support: Deliver brief, client-centred therapeutic support and manage intake, triage, and referrals across phone, in-person and digital channels.

Support access and flow: Maintain waitlists, manage appointment scheduling, and ensure smooth, welcoming service access for new and returning clients.

Contribute to team effectiveness: Enable the broader team to engage in culture-building, planning and events by providing coverage across rostered shifts.

Enhance service quality: Contribute to group programs, evaluation, and quality improvement through front-line insights and strong administrative practices.

This is a casual role based in South Brisbane. A minimum of two shifts per week is guaranteed, with availability required across a 7:45am–8:15pm schedule.

ABOUT YOU

You are a warm and capable frontline practitioner who brings calm, clarity, and connection to every client interaction.

Trauma-informed and responsive: You understand the impacts of domestic, family, and sexual violence and provide care that centres safety, trust and empowerment.

Organised and reliable: You manage competing priorities with care and professionalism and bring attention to detail in every part of your work.

Supportive and collaborative: You work well in a team environment, supporting both participants and colleagues to achieve shared outcomes.

Experienced and knowledgeable: You have relevant qualifications, frontline experience, and an understanding of service systems and referral pathways.

Purpose-driven: WHEQ’s purpose resonates with you, and you are passionate about access, equity, and participant-centred care.

ABOUT OUR WORKPLACE

Joining WHEQ means becoming part of a collaborative and values-driven team dedicated to supporting women, girls and gender-diverse people across Queensland. Benefits include:

Impactful work in a feminist organisation: Be part of creating a world where women and girls are equitably resourced, healthy, safe, and thriving.

Incredible team: With a supportive team, strong values, and regular opportunities for learning and connecting, WHEQ offers a collaborative and purpose-driven workplace.

Fantastic work environment: This casual role is based in our welcoming South Brisbane office, in a freshly designed space close to public transport.

Competitive pay: SCHADS Level 4 Casual ($43.71–$45.60 per hour depending on experience), with the option to salary package up to $15,900 annually to increase your take-home pay.

INTERESTED?

Even if you don’t tick every box, we encourage you to apply if this role speaks to you! Share your passion and initiative with us.

WHEQ is committed to increasing employment of Aboriginal and Torres Strait Islander peoples and strongly encourages Aboriginal and Torres Strait Islander applicants to apply.

We celebrate diversity and welcome applications from a diversity of people from all backgrounds.

People living with a disability are encouraged to apply. If you require modifications with the application process to meet your access needs, please let us know. We work to provide a positive, barrier-free recruitment process and supportive workplace.

HOW TO APPLY

Please submit your application by midnight Sunday 25 May on the Seek platform. For your application to be considered, you will need to include:

A Cover Letter (maximum 2 pages), briefly addressing the following:

What’s motivating you to apply for this role?

A brief overview of your relevant experience and how it aligns with the skills we’re looking for

How do you approach intake and brief therapeutic support for people impacted by domestic, family and sexual violence?

What will you bring to our organisation?

Your CV/Resume

We appreciate the time and effort you invest in your application and will advise all applicants of the outcome by 31 July 2025.

Questions? Reach out to [email protected] with the subject line: Intake Officer (Casual) inquiry.