The Hello Co. – Full-time - Remote (Work from Home-Melbourne based)

The Hello Co. is a leading language services provider offering fast, reliable interpreting services across Telephone, Video and Onsite to help people connect, understand, and thrive—no matter what language they speak.

As we continue to grow, we’re looking for a Customer & Operations Support Specialist who’s an absolute gun—someone who brings energy, pride, and a never-give-up attitude to everything they do. This role is for someone who thrives in a fast-paced environment, takes ownership, and gets the job done no matter what.

About the Role

You’ll be at the heart of our operations, ensuring that every interpreter booking, client call, interpreter request is handled smoothly, efficiently and in a timely manner. This isn’t a clock-watching job—it’s for someone who takes real pride in doing things right the first time and doesn’t stop until the job is done.

What You'll Do

Ensure customer requests and interpreter bookings are fulfilled within service levels

Actively monitor and action incoming emails in shared inboxes and escalate time-sensitive issues quickly

Respond to client and interpreter queries via phone and email

Communicate clearly and confidently with customers, interpreters and internal teams.

Think ahead and take action—identify bottlenecks before they become problems

Juggle multiple tasks while keeping attention to detail high

Provide occasional admin support across projects and the wider team

Maintain reliable attendance, punctuality, and professionalism

Continuously build your skills and operational knowledge

Data analysis – Excel data skills are a must.

Online/Social Media skills

Recruitment of interpreters (as needed)

Who You Are

You’re a natural problem-solver with strong attention to detail

You work well under pressure and thrive in a fast-moving environment

You can juggle competing priorities without losing focus

You’re tech-savvy and confident across systems, phones, and Online systems.

Furthermore, you communicate clearly, confidently, and with empathy

You care deeply about quality outcomes and doing work you’re proud of

You’re a collaborative team player who builds strong, respectful relationships with colleagues and leadership, and you proactively support both your team and manager.

You’re based in Melbourne, Victoria.

What We Offer

Fully remote work—enjoy the flexibility of working from home!

A supportive, fast-paced team environment that values hustle and heart

Purpose-driven work that makes a genuine difference in people’s lives

Annual bonus for high performers

Full training and support provided

Opportunities for growth within a values-led business