2IC Administrative Support – Telehealth Medical Cannabis Clinic (Full-Time, Work From Home)
Experience in medical cannabis admin support is highly regarded, and we request that only applicants with experience using Best Practice and HotDoc apply.

Join a purpose-driven team supporting veterans and patients across Australia

We’re seeking a motivated, compassionate Administrative Assistant (2IC) to join our fast-growing telehealth medical cannabis clinic. This full-time, work-from-home role is ideal for someone with strong attention to detail, a proactive attitude, and a genuine passion for helping others—especially our veteran community.

Experience in medical cannabis admin support is highly regarded, and we request that only applicants with experience using Best Practice and HotDoc apply.

In this role, you’ll play a key part in ensuring smooth day-to-day operations while supporting patients and clinicians in a meaningful and rewarding healthcare space.

Key Responsibilities:

Coordinate patient appointments and assist with scheduling

Manage email and phone communication with patients and providers

Process documentation, referrals, and follow-ups with accuracy

Support doctors and nurses with admin tasks related to clinical care

Work closely with the team to ensure a seamless patient experience

Maintain confidential records and data entry to a high standard

What We’re Looking For:

Prior experience with Best Practice and HotDoc (required)

Experience in a medical, allied health, or telehealth admin role (highly regarded)

Experience with or understanding of medical cannabis care (highly highly regarded)

Empathetic and professional communicator—both written and verbal

Hardworking, reliable, and proactive with strong organisational skills

Comfortable working independently and collaboratively in a remote team

Flexible and adaptable within a fast-paced start-up environment

Tech-savvy with a reliable work-from-home setup (internet, computer, quiet workspace)

Ability to obtain a National Police Certificate if not already held

Why Work With Us?

Full-time, remote role – work from anywhere in Australia

Be part of a mission-driven clinic transforming access to care

Supportive, inclusive team culture

Training Provided for Processes

Make a difference in the lives of patients—particularly veterans—through innovative healthcare

How to Apply:

Apply with your CV along with a short cover letter explaining your experience with medical cannabis (if applicable) and what you're looking for in your next role.

If you meet the requirements and have a medical cannabis background, please email your application to [email protected]. Please only email if you have medicinal experience.