Data Analyst

Grade: SNSW 7/8
Employment Type: Full Time, Temporary until September 2027
Locations: Haymarket, Parramatta or Gosford. Other locations aligning to DCS requirements may be considered.
Hybrid or onsite requirements: Flexible options available, aligning with DCS Workplace Presence.

This role sits within the Service NSW Division in the Service Delivery Operational Data & Insights team.

About the team
The Operational Data & Insights team helps Service Delivery leaders make informed decisions by providing clear data and meaningful insights. Our work supports better services, greater operational efficiency and positive outcomes for our customers, our people and our agency partners.

Travel may be required for this role to our different contact centre or service centre locations. Details around expectations will be determined by business needs and flexible work agreements.

About the Role:
We are looking for a detail-oriented and driven Data Analyst to join our team. In this role, you'll leverage your expertise in data analysis, visualization tools (Power BI/Tableau), and analytical programming languages (Python/R) to deliver actionable insights that drive business improvement. You'll be a key player in interpreting data, identifying trends, and collaborating with stakeholders to optimize processes and outcomes.

Your Day-to-Day:

• Stakeholder Management: Manage stakeholder requests and clarify requirements to ensure the data aligns with business objectives.
• Data Analysis & Insight Generation: Analyse and interpret multiple data sources to identify trends, patterns, and insights that drive business decisions.
• Root Cause Analysis: Conduct thorough root cause analysis by reviewing interactions, engaging with frontline teams, and understanding underlying processes.
• Reporting & Recommendations: Prepare clear, actionable reports to explain insights, highlight root causes, and recommend business improvements.
• ETL & Data Preparation: Participate in the ETL process, transforming raw data into meaningful formats, ensuring data quality, and preparing data for analysis.
• Collaborative Problem-Solving: Work alongside Business Performance Analysts and Data Analysts to provide data-driven support for problem-solving and improvement actions.

To be successful in this role you will demonstrate:

• Strong Problem-Solving Skills: A proactive mindset with the ability to analyze complex problems and find effective solutions.
• Clear Communication: The ability to communicate insights and recommendations clearly and confidently to a range of stakeholders.
• Attention to Detail: Careful attention to data quality, data lineage, and the consistency of reporting to ensure accuracy and transparency.
• Customer and Business Focus: A genuine passion for improving outcomes for customers, team members, and the business.
• Continuous Learning: Willingness to stay up to date with new systems, technologies, and analytical techniques.
• Team Collaboration: Ability to work effectively with a range of stakeholders, including analysts, engineers, and frontline team members.
• Documentation & Reporting: Proficient in documenting processes, creating user-friendly reports, and maintaining thorough documentation for data workflows.

Required Skills and Experience:

• Data Visualisation Tools: Experience with visual tools like Power BI or Tableau to create insightful, interactive reports and dashboards.
• Cloud Knowledge: Basic understanding of cloud technologies such as AWS and Redshift for data storage and processing.
• Technical Expertise: Proficient in Excel and SQL for data manipulation, querying, and analysis.
• Analytical Languages: Knowledge of programming languages like Python or R to perform data analysis and automate tasks.
• Documentation: Experience creating clear and detailed documentation for analytical processes, data models, and reports. Ability to maintain structured documentation to support ongoing analysis and decision-making.
• Data Lineage: Understanding of data lineage concepts and experience tracking and documenting the flow of data across systems.

If you are passionate about data, have a keen eye for insights, and enjoy working with a diverse team, we'd love to hear from you!

Salary Grade 7/8, with the base salary for this role starting at 102,899 base plus superannuation.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Thomas Ting-Shelley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 12th May at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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