Customer Service Officer

Permanent Full Time

Salary: $67,129 - $81,186 per annum + 11.5% super

Benefits:

• Health and Wellbeing program including fitness passport and comprehensive employee assistance program

• Discounted membership at Fremantle Leisure Centre

• End of trip facilities

• Safe bike storage

• Superannuation co-contribution options

• 17.5% leave loading

The City of Fremantle. is a vibrant and forward-thinking organisation where our people are empowered to think outside the square and explore ideas that will make a meaningful difference in the community.

We are committed to employing caring, competent, adaptable and responsive people who are excited about making Fremantle a welcoming city for all.

We have adopted Activity Based Working (ABW), where staff are empowered to choose the best workspace to produce their best outcomes each day. Our offices at Walyalup Civic Centre support this way of working by providing a variety of spaces, settings and technology to help staff thrive.

About the role

The City of Fremantle is currently seeking to appoint a passionate and experienced customer service officer to join our team in the contact centre. This is an integral position within the customer service team. If you are dedicated to excellence in customer service, you are willing to learn, you are team player and enjoy helping people with their enquiries and service requests – then we want you.

The City of Fremantle is committed to being a leading customer focused organisation. The mission of the Customer Service team is to consistently deliver the best service experience to our customers, visitors, residents and ratepayers. We set and strive to maintain the highest standards of customer service that is authentic, is of real value and is of the highest possible standard. We will achieve our mission by providing timely, courteous and professional service at each customer interaction.

Key responsibilities include:

You will answer inbound calls from our customers and provide excellence in customer service through being friendly, polite and courteous, knowledgeable of the City’s processes and procedures and generally being willing to assist. You will work closely with existing customer service staff and will be supported by your peers and team leader.

The City of Fremantle promotes a workplace that actively seeks to include, welcome and value unique contributions of all people. The City encourages people of all ages, genders, and abilities, Aboriginal Australians and people from culturally diverse backgrounds to apply for this job.

If you have any access needs that may require reasonable adjustments to allow you to fully participate in the application and interview process, please get in touch with the contact below. If you are an Aboriginal person or a person with a Disability who would like assistance with your application, please contact the Jobs and Skills Centre on 136464.

Application Instructions:
Click Apply to be directed to our website and submit your application. Navigate to Job Attachments to view position description and Application Instructions.

Applicants should provide a current curriculum vitae and a two-page (maximum) cover letter in .pdf format. You do not need to address the selection criteria. Your CV and cover letter should demonstrate how your skills and experience make you a suitable candidate for the advertised position. The estimated closure date is 5pm Sunday the 18th of May 2025, but we reserve the right to close the ad prior to this date.

To discuss this opportunity in more detail please contact Jay Ellis, Manager Customer Experience and Learning on 08 9432 9812.

Applicants must have the right to work in Australia.