First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised cloud and infrastructure Engineer in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

We understand the challenges of IT Engineers and work with you and our clients to make sure you still get the time and the opportunity to train and develop

We seek the best clients for our team to work with as well as the best people to support our clients

We know that great Project Engineers value different things to service desk people (for example) - daily variety, great customer relationships and new challenges in new tech

We find and retain the best. Best Service Desk, best Managers, best Project Managers, best team!

Role

As our new Senior Engineer, you will join a growing part of our business. Our Engineers work together to deliver projects and resolve technical challenges, both internally and for customers, which mostly involve HP and Dell Servers and SANs, VMware, Cisco routing and switching, AWS, Microsoft (AD, SCCM, Exchange, SQL server, Azure, O'365 etc). The work is extremely varied and allows for our Engineers to get exposure to new and complex solutions every day.

If you're looking for a role where you can make a genuine difference, where your input will be valued, where the skills and experience you have developed will have an impact and where every day will bring new challenges and rewards, this could be your next big step.

Duties

The role consists of some or all of the following activities:

Systems Integration (WINTel/M365) : Expertise in integrating Windows infrastructure, M365, and related systems across organizations.

Project & Change Management : Skilled in executing complex integrations while managing technical and organizational change.

Cross-Functional Communication : Able to bridge gaps between technical teams and business stakeholders.

Data Migration & Security : Proficient in secure data transfers, maintaining integrity and compliance.

Rapid Problem Solving : Adaptive and analytical under pressure, with a focus on seamless transition.

Requirements

To perform this role, we are seeking a senior engineer with most of the following experience. To be successful in this role we don't need all of the below, but we're looking for smart people, with the right attitude, who will fit in to our awesome team.

Experience working with Hyper-V environments or clusters will be very favorably viewed

Experience with Windows, Active Directory, Group Policy, Infrastructure Virtualisation, Office 365, routing and switching, scripting (VB/Powershell)

Experience in network switching, routing and security will be favorably viewed

Supporting, managing and maintaining Microsoft Azure - Azure AD Connect, Azure AD & Azure IAM

Experience with backup solutions such as Veeam or similar

Skills in Office 365 Intune MDM and Autopilot deployments, Microsoft Office 365 administration will all be useful

Excellent complex-problem diagnosis technique

Experience with ConnectWise or other ticketing systems, Automate (LabTech), and/or Solarwinds Orion.

Experience working in a managed services, outsourcing or professional services environment.

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

A competitive salary as part of a great package

All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors

First Focus understands the importance of flexibility for a satisfying work-life balance

‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)

Staff are encouraged to take advantage of our weekly internal training sessions and library

Opportunities for personal and professional development with our FastTrack mentoring program

We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment

Option of a Tesla company car as part of your ongoing employment package (conditions apply)

Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.