As a Mental Health Support Worker with an NDIS provider, you will play a vital role in assisting participants with mental health challenges to lead fulfilling and independent lives. You will provide person-centered support tailored to their unique needs, helping them achieve their NDIS goals while fostering emotional well-being and social inclusion.

Key Responsibilities

Participant Support:

Provide emotional and practical support to NDIS participants with mental health conditions.

Assist with daily living activities, including personal care, meal preparation, and household tasks as required.

Implement and follow individualized support plans in collaboration with participants and their support networks.

Encourage independence, social engagement, and participation in community activities.

Mental Health & Well-being:

Support participants in managing their mental health through coping strategies, emotional regulation, and crisis de-escalation techniques.

Manage complex behaviours, including self-harm, and de-escalate property damage, managing PRN medications, and all documentation.

Monitor participants’ well-being and report any concerns to relevant professionals.

Provide companionship, motivation, and positive reinforcement to enhance self-esteem and confidence.

Collaboration & Communication:

Work closely with families, caregivers, therapists, and healthcare professionals to ensure holistic care.

Maintain accurate records of support provided, incidents, and participant progress in line with NDIS compliance requirements.

Advocate for participants' rights and ensure their voices are heard in decision-making.

Workplace & Safety Compliance:

Adhere to NDIS Code of Conduct and organizational policies.

Follow workplace health and safety protocols to ensure a safe environment for participants and staff.

Recognize and respond appropriately to signs of distress, self-harm, or crisis situations.

Key Requirements

Essential:

Certificate III, IV, or Diploma in Mental Health, Community Services, Disability Support, or a related field.

Experience supporting individuals with mental health challenges or psychosocial disabilities.

Understanding of trauma-informed care and person-centered approaches.

Strong communication, interpersonal, and problem-solving skills.

Ability to work independently and as part of a team.

Valid First Aid & CPR certification.

NDIS Worker Screening Check & Working with Children Check

Experience supporting non-verbal individuals.

Minimum 2 years of experience with complex behaviours

Experience with working with self-harm behaviours

Experience with property damage and reporting

Australian Driver’s License and access to a reliable vehicle (preferred).

Desirable:

Experience working within the NDIS framework.

Training in de-escalation techniques and crisis intervention.

Multilingual skills or experience working with culturally diverse communities.

Duties May Include:

Social & Community Participation

Personal Care – Including showering and dressing

Household Tasks/Chores

Skill Development – Shopping and cooking

Transport – Assisting with appointments and outings

Achieving Participants' Goals and Aspirations

Working with Another Staff Member (if required)

Managing Documentation – Shift notes, incident reports, and compliance records, medication documenation.

Engaging in Outdoor Activities – Bush walks, visits to animal parks, and other recreational activities, connecting with Mother Nature out in the community, and video games such as Minecraft.

Shift Timings:

Morning Shift: 8:00 AM – 3:00 PM or 06:00 am - 2:00 pm

Afternoon Shift: 3:00 PM – 10:00 PM or 2:00 pm -10:00 pm

Night Sleepover Shift: 10:00 PM – 08:00 AM

Active Night Shift: 10:00 PM – 06:00 AM

Required Licenses & Certifications:

Working With Children Check

Driver’s License – Full/Current

NDIS Orientation Modules

NDIS Work-Related Qualification Certificates (Cert III or IV)

NDIS Worker Screening Check

Manual Handling Certificate

First Aid & CPR Certification

VEVO Check / Citizenship Certificate

Flexibility to Attend 8+ Hour Shifts

NDIS Worker Orientation Module

Infection Control Certificate

Medication Training

Epilepsy First Aid Certificate

Updated Resume