Hiring for roles commencing April 2025!

Bring your exceptional customer service skills to a whole new career.

We are looking for Customer Service Specialists, to join our vibrant team, at our Ballarat delivery centre, working with one of Australia’s leading superannuation funds.

Key Role Details:

Start date 28th April 2025

$27.17 per hour + super +penalty rates and quarterly performance incentive scheme

Permanent, full-time onsite opportunities

Monday to Friday 8am – 8pm

Saturday 9am to 5pm

4 weeks full time paid training

Key Responsibilities:

First point of contact for customer service and account management

Ability to understand individual customer needs and deliver a personalised experience

Support customers through multiple channels. Commencing on our voice line and moving towards other channels such as web messaging, smart phone apps, social media enquiries and email

Hold the higher level of emotional intelligence and resilience to guide customers through the eligibility criteria for early release of super.

What's in it for you?

Permanent employment with career progression

Exclusive perks and partnership discounts with well-known brands

Supportive team environment

Free Parking & Vibrant office in Ballarat

Reward and recognition initiatives

Free Employee Assistance Program (EAP) for you and your family

An exciting role in an award-winning workplace

Who are you?

You believe quality customer service is paramount when dealing with customers if this sounds like you, we would love to hear from you.

Able to demonstrate empathy and understanding of customer emotions and situations.

Tech-savvy and confident using multiple programs & systems

Passionate about customer service and an excellent communicator

Eager to meet targets and KPI’s.

Inquisitive and enjoy problem-solving

Ability to adapt in a fast paced work environment

Must have full working rights in Australia and be at least 18 years of age

Ability to complete background and police checks.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

We create game-changing career journeys that power our people towards greater opportunities and brighter futures.

If you are excited to take on a new exciting new role, APPLY NOW!

Concentrix is an equal opportunity employer.

Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.