• Permanent, full-time opportunity
• Located at our Mount Waverley office
• Base Salary = $74,797 + Superannuation with Salary Packaging up to $15.9k

About Us

Quantum, a wholly owned subsidiary of Vision Australia, is proud to provide products and services to people with a print disability (low vision, blindness or a learning difficulty).

Our specialist products and services focus on wellness and reablement and meet the diverse needs of people who are blind or have low vision so they can remain an independent and integral part of the community.

About the Opportunity

As our Quantum Support Officer, you will provide broad administrative and customer service support for both Quantum clients and the broader Quantum team. In this role you will also:

• Support general customer inquiries on multiple channels including; face to face, phone and/or email whilst ensuring a positive & welcoming customer service experience
• Process & prepare all company purchase orders, sales orders and on-line website orders via appropriate channels
• Arrange, monitor, prepare, and process documentation and payments for all funding types including NDIS, DVA, and HCP, and liaise with relevant stakeholders, to deliver approved products and services to clients in accordance with relevant funding guidelines

View the Position Description for this role

About You

As part of the Quantum team, you should have a Certificate IV in Business Administration or equivalent experience. In addition, experience working in high level administration and customer service role is encouraged. You will also have:

• Excellent verbal and written communication skills and interpersonal skills, including an understanding and application of person-centred and strengths based approaches to engage with Quantum customers and their families/carers
• Understanding of government funding Policies & Procedures within the disability and aged care sector
• Proven ability to identify areas for continuous improvement and implement administrative systems and processes to achieve efficiency.

Benefits of Working at Vision Australia

• Additional leave is available via our purchase leave and accrued day off schemes
• Annual salary review to ensure your pay is in-line with the market rates
• Easy-to-access location
• Professional development opportunities and micro-learning sessions available for all staff

Contact

If you have any questions about the role please contact the hiring manager, Joanne Northcote.

To apply

If this sounds like a great fit for you then please complete our online application.

Applications should consist of a full resume and a cover letter. Please note that PDF documents are not accepted for accessibility reasons. If you require any support or considerations with the application process, please reach out to People and Culture or the above hiring manager.

For more information about working at Vision Australia, please visit our Careers page.

We are committed to ensuring an inclusive culture, and value diversity and all abilities. We highly encourage applications from candidates who are blind or have low vision and from those who identify as Aboriginal or Torres Strait Islander.