The Property Manager is responsible to the Senior Property Manager in the respective office. The PM must undertake all relevant duties associated with the role for the portfolio of properties assigned to them. All tasks must be performed in accordance ACT Legislation and conducted in a businesslike fashion in the applicable time frames. All communication must be recorded on the Property Management system to ensure record keeping is exemplary.

Position Specifications

PORTFOLIO MANAGEMENT

Manage a portfolio of properties applicable to requirements

Conduct routine inspections/open homes

Maintenance and work order instigation and completion

Create leasing and property management documents

Maintain regular communication with clients-tenants, owners, and contractors

Manage online property advertising and property enquiries

Monitor and management arrears as per KPI’s

Perform general administration duties

Use PM software, including Agentbox, Property Tree, Asana

Organise and conduct periodic inspections condition reports and vacating or final inspection

Prepare and lodge applications to Tribunal and attend as required.

Authorise payments of client’s outgoings

Carry out rent reviews

Complete and lodge bonds, transfers, and claims

Duties as requested by Senior Management and Agency Director

TRAINING

Undertake all training as set

Ensure CPD compliance and registration

PERFORMANCE MANAGEMENT

Attend regular meetings with PM team covering off issues and challenges.

Ensure best practices and compliance for all functions are carried out

Meet teams and individual KPI’s in conjunction with Senior PM.

Attend one on ones as required with Senior PM in the form of meetings, and written communications.

Maintain key relationships with other departments for overall growth of the portfolio

Ensure workflow is completed in a timely manner.

Resolve any Conflict with assistance of Senior PM

COMMUNICATION

Clear and concise communication between departments, staff in written and particularly clients

Effectively carryout tasks rolled out across communication platforms (Outlook, Slack, Asana)

Clear and concise note taking on all face-to-face meetings, including dates and times and pertinent points of discussions.

Personal Specifications

REQUIRED QUALITIES

Professional

People management

Organisational and time management

Strategic thinker

Business awareness

Adaptable and positive

Takes initiative

Can work autonomously and in team environment

Ability to perform under pressure

EXPERIENCE AND QUALIFICATIONS

A minimum of One year’s property management experience or a related role

Current ACT Real Estate registration and Licensed

SKILLS AND COMPETENCES

Customer service focus - committed to providing high level customer service across all channels – written, phone and face to face

Ability to communicate clearly and concisely, varying communication style depending upon the audience.

Excellent attention to detail and written skills when communicating with others, both internally and externally.

Ability to apply knowledge in a practical, commercial manner.

Willingness to assist and support others if required and get on with team members.

OTHER

Computer literate with general computer platforms (Experience with Property Tree is favourable)

Drivers Licence and reliable car

SUMMARY: The Property Manager is an extremely valued member of the PM department and the Luton Organisation. The person in this role will have autonomy in managing all tasks required for the role with support from Senior PM’s. You must be able to work effectively with a range of key stakeholders to effectively reach positive outcomes in growth, customer service and revenue. The role will be salaried between $85,000 - $95,000 (Dependent on experience) plus super, allowances along with standard leave entitlements.