Library Services Support Officer – Resourcing

Band 5

Parental Leave – 12 months

Full time 35 hours per week, 9 day fortnight

Brimbank Libraries

Join the Brimbank Libraries team and play a key role in ensuring seamless operations across our branches.

We are seeking a dedicated and detail-oriented individual to manage the creation and maintenance of branch rosters while ensuring compliance with relevant policies, guidelines, and processes. This role also oversees payroll submissions, ensuring accuracy and adherence to established procedures.

As part of the libraries team, you will contribute to administrative tasks as needed and work across our library service to deliver outstanding face-to-face customer experiences. You will also take on the Officer in Charge role when required, leading by example in customer service, supervising staff, and effectively resolving any issues that arise.

Shifts may be allocated across various locations and will include evening and weekend hours.

If you thrive in a dynamic environment and have a keen eye for operational efficiency, we'd love to hear from you.

This position is a 12-month parental leave cover; however, the duration may be subject to EA parental parameters.

About You

You are highly organised and thrive in a fast-paced environment. Your keen attention to detail, strong time management skills, and ability to plan and prioritise tasks ensure smooth operations. You excel at engaging with people from diverse backgrounds and can confidently multitask while thinking creatively within established documentation and processes.

Key tasks and responsibilities

• Developing, completing, and maintaining library desk rosters that allocate staff to face-to-face customer service shifts, meetings, training, and program delivery.
• Collaborating closely with the Operations Librarian and Library Service Development Coordinator to assess branch needs and efficiently allocate staff, including filling vacant shifts.
• Building and maintaining positive relationships with a large team of permanent and casual staff.
• Creating rosters in a timely manner to meet both organisational and community needs.
• Responding to and managing staff queries related to rosters and payroll.
• Working as part of branch teams to deliver exceptional face-to-face customer service across our five libraries.
• Performing a wide range of administrative tasks as part of the libraries team.

Benefits of working at Brimbank include:

• 35 hour working week
• 16 days of personal leave per year (FTE)
• 16 weeks paid parental leave (FTE)
• 3 weeks partner leave
• Make a positive impact to your local community

To view a full list of employee benefits, please view Council's Employee Value Proposition

All successful candidates must have a working with Children Check and undertake a Police check.

How to apply

Please make sure your applications are submitted within the indicated closing date of this advertisement. All applications should be submitted online, and should include a response to the key selection criteria as listed in the position description. This role requires a mandatory police check that will be organised by the Council.

Brimbank City Council embraces our diverse community and work environment and encourages applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.

Brimbank City Council is a Child Safe organisation. Brimbank will implement all necessary measures to ensure a safe and supporting Council environment, which endeavours to promote child safe, child friendly practices.

Final FWC Approved Brimbank City Council EA9

If you have any queries regarding this role contact Bianca Mosele Operations Librarian on 92494181 or Kristin Zdravkovski Library Service Development Coordinator 92494173

To be eligible for employment at Brimbank City Council you must be an Australian citizen, permanent resident of Australia or be legally entitled to work in Australia