• Based in UniSA Online at the City West Campus
• 1 x full-time ongoing position and 1 x fixed term contract until November 2025
• Commencement salary: $72,943 per annum (plus 17% superannuation)

About You

You are a highly motivated team-player with a passion for exceptional customer service. With outstanding organisation skills and the developed ability to multitask, you are someone who genuinely enjoys delivering results to a high standard.

With a solutions-focused mindset and strong communication skills, you’re seeking your next opportunity with a supportive team that values a positive culture.

About the Role

Reporting to the Team Leader, you will be a key point of contact for the online student cohort to support positive learning outcomes. Providing outstanding customer service to our students is paramount, and you will focus on proactive communications and engagement by assisting with queries and requests related to enrolment, study support, student wellbeing, and administration in a timely and professional manner.

The Student Support Centre is open 7 days a week with operating hours 8:30am to 9:00pm Weekdays and 9:00am to 5:00pm Saturday and Sunday. Student advisers work five rostered shifts per week, with the schedule adjusted to reflect the pro rata nature of the position.

Opportunities Available

• One full-time, fixed term contract until 3 November 2025
• One full-time, continuing

The path to Adelaide University

We are on an exciting path to Adelaide University as we prepare to open our doors in January 2026. Adelaide University will combine the strengths of the University of Adelaide and the University of South Australia, and we are dedicated to creating an accessible and future-focused educational powerhouse that fosters economic and social wellbeing through ground-breaking research and innovative teaching. You can learn more about Adelaide University HERE and more information will be provided throughout the recruitment process.

About the UniSA Online

UniSA Online was established as part of the University’s Digital Learning Strategy. UniSA Online offers fully online degrees purposely designed for study on demand, 24/7 student support, and access to state of the art teaching and learning resources through an interactive online platform. The UniSA Online unit, reporting to the Provost and Chief Academic Officer, delivers high quality, supportive, flexible and interactive online education for students, and embodies the corporate values of innovation, client service and academic excellence.

Essential Skills and Experience

• Demonstrated provision of high quality, responsive customer service with excellent communication skills and a professional phone manner
• Experience in a customer service role, providing information to a range of customers
• High levels of empathy, excellent relationship building ability, and collaborative teamwork approach
• Demonstrated ability to interpret and apply policies and procedures

Benefits

We offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Culture

We value workplace diversity and are committed to providing a supportive, inclusive, and respectful work environment for all people. We strongly encourage applications from Aboriginal and Torres Strait Islander Peoples, women, members of the LGBTIQ+ community, people of culturally diverse backgrounds and people with disability.

Start Your Unstoppable Career

For a copy of the position description and to apply, please visit Working at UniSA. The online application form will list the specific selection criteria that you need to address. Please address your cover letter to Kate Kitanovski, Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 7144. Please note applications will not be accepted via email and must be uploaded via the Working at UniSA Portal.

Applications close: 11:30pm Wednesday 14 May 2025

We are committed to providing an equitable and barrier free recruitment process and encourage you to share any support, adjustments and/or access requirements you have by contacting our Recruitment Central team on [email protected]. Anything you tell us will be kept completely confidential.

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

Pursuant to the Child Safety (Prohibited Persons) Act 2016 (the Act) and the Child Safety (Prohibited Persons) Regulations 2019 (the Regulations), this position has been deemed prescribed. This role will require the successful candidate to hold a current Working with Children Check.

This position is a flexible ordinary hours appointment, which requires ordinary hours to be worked on a rostered shift arrangement that includes performing work both within and outside the span of ordinary hours as specified in the University of South Australia Enterprise Agreement 2023 and its successor enterprise agreements. A flexibility loading will be paid at the appropriate rate for every hour worked outside of the span of ordinary hours as specified in the Enterprise Agreement.