Executive Contract Officer 2 - (Remuneration Package Range $247,170)
Corporate and Enabling Services
Darwin
One fixed vacancy for up to 4 years.

Provide strategic leadership to deliver enhanced client outcomes.

Oversee the functions for quality assurance and continuous improvement.

Lead the development and implementation of a QA and improvement framework.

Apply your senior executive experience and strategic leadership to drive a culture of quality improvement in a large and complex operating environment.

The Department of Children and Families provides support services across child protection, domestic and family violence, multicultural affairs and senior’s recognition. The agency brings together many of the key functions that work together to create stronger communities where children experience safe, healthy and happy childhoods, women and men from all cultural and linguistic backgrounds have equal opportunities, and senior Territorians are appreciated and respected.

As the Executive Director, Quality Assurance and Improvement, your primary objective is to provide strategic leadership and support that will foster a culture of continuous improvement across the agency to uplift performance and achieve better outcomes. You will achieve this by overseeing a quality assurance and monitoring program for the Agency, non-government organisations and Aboriginal community-controlled services.

Your key duties will include developing and implementing a quality assurance and improvement framework that captures, monitors and reports on the recommendations of relevant investigations.

In addition, you will oversee the resolution of complaints and investigations, ensuring legal risks are identified and addressed, and advancing the capability of the Agency and service providers to enhance the client experience and improve the lives of Territorians.

To meet the challenges of this strategic role you require, executive level leadership within a contemporary complex service-delivery environment with the superior ability to understand and interpret business metrics that identify early opportunities to direct QA interventions.

Proven cultural competence and exceptional communication and interpersonal skills are essential, along with sound understanding of planning, performance and project management, risk management and mitigation, and the ability to navigate a complex legal/legislative environment is essential.

If you reside outside the Territory, this is a great time to consider relocating. Reward yourself with an enviable lifestyle and a work life balance that allows you time to explore stunning landscapes and waterfalls, enjoy colourful tropical sunsets and spectacular lightning displays, and experience Darwin’s rich multicultural society. Support with relocation expenses may be available if successful.

Explore working in the Territory.

https://jointheterritory.nt.gov.au/work

https://jointheterritory.nt.gov.au/work/work-for-nt-government

Learn more about the Department

https://families.nt.gov.au/

https://www.linkedin.com/company/children-and-families-nt/?viewAsMember=true

https://families.nt.gov.au/__data/assets/pdf_file/0011/986879/TFHC0001-I08-strategic-plan.pdf

Moving to the Territory:

https://theterritory.com.au/live/why-move-to-the-territory

For further information about this vacancy please contact:
Rachelle McMillian on 89 8999 2710 or [email protected]

Quote vacancy number: 46862
Closing date: 20/05/2025

Applications should consist of a one page summary sheet, resume / CV and copies of relevant qualifications.

For a copy of the Job Description or to view career opportunities in the Northern Territory Government please visit https://jobs.nt.gov.au/Home/Search