We are looking for an enthusiastic and high-energy Customer Experience & Event Prep Coordinator to join our well-established and growing team. In this varied role, you’ll be the first point of contact for customer enquiries while also playing a key part in the preparation and coordination of our weekly trade events. If you thrive in a fast-paced environment, love providing top-notch service, and enjoy hands-on tasks with a touch of logistics, this role offers the perfect blend of customer engagement and behind-the-scenes action.

Role responsibilities:

Handle a high volume of incoming phone calls, providing prompt and courteous customer service

Respond to customer enquiries and resolve issues efficiently, maintaining a professional and supportive approach

Take full ownership of preparing and packing marketing materials and display items for weekly trade events

Manage the cleaning and preparation of event stock, including washing and drying show items

Perform manual handling tasks, including lifting show bags weighing up to 20kg

Support general administrative tasks as required (Ie outgoing mail & postage)

About Adjusta:

As a leader in the adjustable bedding industry in both Australia & New Zealand, sleep health is the foundation behind our vision and core values at Adjusta. Our head office is based at Ormeau and our hours are 8am -5pm Monday – Friday.

We continually aim to improve the quality of life for individuals when at home, travelling on the road or at sea. Our brand targets those with a love for adventure and the outdoors, as well as those just looking to improve their sleep health. We exhibit at several large-scale events across the country, including caravan shows, boat shows, and health & lifestyle events.

Adjusta has been recognised as an Australian Good Design winner, claimed the Australian Product of the Year award in the Beds & Mattress’ category, and recognised as the Best Premium Adjustable Bed Brand in 2025 with APAC Insider.

Watch our video below for more information!

Perks of the role!

• Above award salary

• Collaborative and inclusive workplace culture

• Pet friendly workplace!

• Work for a multi-award winning company

• Career growth opportunities available

Applications close Friday 9th May. Training will be provided, with the role commencing end of January, 2025.

Please send your resume to [email protected] or click ‘Apply Now’