Title: Laundry Attendant

Position Overview: The Laundry Attendant is a key member of the Housekeeping team responsible for the running and cleaning of the laundry area.

Our Vision is to be the most highly regarded hospitality, leisure and entertainment company outperforming our markets by being better than yesterday, every day.
Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

• Grow revenue ahead of market
• Maximise asset performance
• Business transformation

Our Values

• Empowerment: Step up and be accountable
• Possibilities: Always evolve and improve
• Community: Strong teams, better together

Key Roles & Responsibilities

• Take direction from Supervisor and/or Executive Housekeeper as well as maintaining a proactive approach.
• Converse with and acknowledge guests in a professional manner as they move through the hotel.
• Attend to guest requests and/or comments in a timely manner and ensure to communicate any problems with the Supervisor.
• Be fully conversant with the hotel facilities and services in order to promote the hotel and also to answer any queries from guests.
• Follow and complete all checklists/tasks efficiently and report any difficulties immediately to the Supervisor.
• Be a brand ambassador for the hotel as well as Event Hospitality & Entertainment.
• Ensure to use all equipment and chemicals in accordance to the Standard Operating Procedures as well as Health & Safety procedures.
• Ensure the protection and maintenance of all operating equipment.
• Report any and all maintenance issues immediately to ensure speedy repairs.
• Wash, dry, fold and/or iron guest laundry, staff uniforms and linen in the correct manner and in accordance to the Standard Operating Procedures.
• Treat all laundry items in the correct manner as to comply with all Health & Safety guidelines and procedures.
• Clean and maintain the laundry area to ensure a safe working environment.
• Assist with regular stock taking.
• Ensure that service areas are fully stocked, clean and tidy at all times.
• Service and clean public areas in accordance to Standard Operating Procedures within the allocated time.
• Service and clean guest rooms in accordance to Standard Operating Procedures within the allocated time.
• Ensure linen, guest supplies, cleaning materials and equipment is stored, stocked and used in accordance with Standard Operating Procedures.
• Report any and all unusual, different or abnormal situations seen in or around the hotel straightaway.
• Look out for and report any potential health and safety hazards to the Supervisor.
• Handle all lost property with care and according to the Standard Operating Procedures.
• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment as per operation standards and manufacturer’s specifications.
• Follow the hotel policies, procedures, guidelines and manuals to ensure compliance, safety and profitability.
• Give assistance and support to other departments and/or colleagues when needed.
• Attend and participate in all scheduled meetings, training and development programs.

Behaviours & Attributes

• Aware, attentive and focused.
• Trustworthy, punctual and a positive attitude.
• Physical fitness to cope with a labour-intensive operation.
• Work together with trust and treat all guests and colleagues from all cultural groups with respect.