The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep are helping to secure the future of Australia’s skies and keep it amongst the safest in the world.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful. We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

The Role & The Team

The Senior Engagement and Resolution Specialist is responsible for providing complex case coordination, specialist support and dispute resolution services to respond to and support employees through disclosures of bullying, sexual harassment, harassment and other harmful behaviours in the workplace.

You will play a critical role in ensuring that consistent and appropriate processes and mechanisms are in place to foster a culture of psychological safety; free of inappropriate behaviour while also facilitating early intervention and proactive responses designed to build a positive people centred culture within the organisation.

The Senior Engagement and Resolution Specialist will play an important part in supporting the organisation’s culture by building trust and confidence in the way harmful behaviours are responded to as well as supporting the organisation to develop and enhance capabilities that support positive culture reform.

Please see the link below to view the full Position Description:

Position Description - Senior Engagement and Resolution Specialist.pdf

The Person

• The facilitation and delivery of services related to challenging, confronting and often traumatic behaviour, within a heavily regulated operational and statutory environment;
• The collection, evaluation, analysis and reporting of data (including sensitive and/or confidential information);
• Interpersonal communication, conflict resolution, influencing and negotiation
• Written communication and report writing, with a particular focus on summarising multiple information sources and data into concise and succinct summaries.
• Conflict management with a particular focus on the ability to delivery productive outcomes with challenging and adversarial stakeholders.
• Managing concurrent and competing workloads.
• Managing diverse and complex stakeholder relationships.

• Mandatory - Tertiary qualifications in a behavioural sciences, social sciences or human resources discipline.
• Significant demonstratable experience in the coordination of cases and complaints of a routine and complex nature related to bullying and harassment, sexual misconduct, discrimination and other harmful workplace behaviours.
• Experience in the facilitation of programs across a range of mediums focussed on proactively prevent harmful behavioural issues occurring and promote positive leadership and peer relationships.
• Demonstrated ability to be resilient, proactive and effectively in a highly autonomous and challenging work environment.
• Highly developed and demonstratable skills in:

Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people.

Should you require any further information please contact TA Partner, [email protected]

Security Clearance

To be eligible to apply, you must be an Australian citizen or permanent resident as an Australian Government Baseline Security Clearance is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

How to Apply

To apply for this position please lodge an application online before Applications close 11.55 pm (AEST) Tuesday 6 May at 5.00 PM AEST