Job-share - Senior Advisor Ministerial & Parliamentary Services - Service NSW

Role Type: 18-month temporary cover, part-time job-share role, 2 June 2025 to 27 Nov 2026
Grade: Service NSW Grade 9/10

Location: Haymarket / Remote

About the role:

As a Ministerial and Parliamentary Services (MaPS) Senior Advisor for Service NSW, you will be responsible for the Parliamentary Portfolio.

This is a part-time (2 days per week) job-share arrangement (Wed and Fri).

What You'll Be Doing:

Co-ordinating and delivering high-quality:

• Advice: Tackling sensitive, complex, and time-critical issues.
• Responses: Crafting responses to cabinet and parliamentary matters, inquiries, and diverse requests.
• Advocacy: Standing up for customers to ensure fairness in the process.
• Relationships: Nurturing connections with Ministerial offices, corporate partners, and key stakeholders.

You can be confident that your customer-centred mindset will be put to work.

Your portfolio responsibilities will include coordination of agency wide house folder notes and responses to questions on notice, parliamentary support services, relevant information requests from partnering enforcement agencies, legal requests, cabinet comments and GIPAs.

To be successful in this role:

• You are collaborative, courageous, agile, and disciplined about delivering positive outcomes for the agency, with the ability to think strategically and exercise strong personal and professional judgement

• You can easily navigate complexity, build strong relationships, and manage competing demands and tight deadlines in a politically sensitive environment
• You have extensive knowledge of ministerial and parliamentary processes with the ability to thrive in a complex, high volume, regulated customer service environment with competing priorities and short turnaround times
• You can demonstrate your proven experience successfully developing high performing, collaborative and engaged teams

If this sounds appealing to you, we welcome your application! Please note, we will only be considering candidates with the existing requisite skills and experience for this role.

To Apply:

Please provide a cover letter (no more than 2 pages) highlighting how you meet the above criteria together with a copy of your CV (up to 5 pages).

Salary Grade 9/10, with the base salary for this role starting at $126,898 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Thomas Ting-Shelley via [email protected]@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 2nd May at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected]@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process