We’re looking for a Customer Experience Consultant to join our team!

Permanent (full-time or part-time) hours available Monday to Friday in our Southern Stores.

· Experience in retail, sales or customer roles and ready to start a new career?

· Experienced in Banking and looking for a change?

· Starting base Salary $64,687, plus superannuation and potential to earn up to 5% bonus!

We’re not like any other bank. We’re Bank of us. 100% Tassie owned.

As the only Tasmanian customer owned bank, we want to make a difference in the lives of Tasmanians, of communities and the environment. We’re doing this through placing Tasmanians at the heart of banking, by caring about the local communities we do business in and putting any profits that we make back into the business, not to shareholders, so that we can keep making our products and our services even better for our customers.

So, how will you contribute to our mission?

As the customer face of Bank of us, you’ll get to be part of our Customer Experience Consultant team, working across our Southern stores (Rosny and Hobart*), where your number one aim is putting your customer first. What’s important is your positive vibe and a knack for uncovering all your customer’s needs.

*Please note, at this time, it is intended this position will commence at our Rosny Store.

You’ll deliver amazing service in person in store and through our telephone and digital lines, ensuring all your customers banking transactional needs are met, and because you really care about your customer, you’ll go the extra mile to support their financial wellbeing through insurance and lending referrals, where the customer has a need.

For a copy of the position description, please visit our website www.bankofus.com.au/careers

We are looking for someone who Lives it, Loves it and Owns it in-line with our organisational values and behaviours. You will be a team player, bring a customer focus, and be willing to learn and have fun at the same time.

Don't let a few missing tick boxes stop you! If you're excited about this opportunity but your experience doesn't match every single requirement, we still want to hear from you. You could be the perfect fit for this role—or another amazing opportunity at Bank of Us!

You’ll love working with us and experiencing a great work-life balance, professional development, and a positive organisational culture that recognizes and rewards contributions. Full on-the-job training is provided, and you’ll also have the opportunity to take up formal qualifications, to support your learning, in this new career, if that is something that you have an interest in. To find out more, visit www.bankofus.com.au/evp.

Does this sound like you? We’d love to hear from you!

To apply, submit your application using the ‘Quick apply’ button. Your application should include an up-to-date resume and a covering letter detailing your interest in the role and relevant skills.

For more information, please contact Shane Calvert, our Customer Experience Leader – Rosny Store on (03) 6423 8815 or you can email People & Culture at [email protected]

Applications close 11:30pm Monday, 12 May 2025.

***Please note that to verify your suitability to work in the finance sector, the preferred candidate will be required to undergo background screening, prior to their employment being confirmed. This ensures that Bank of us complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity verification, reference checks, criminal background checks, credit history checks, immigration checks, verification of academic qualifications and bankruptcy checks.