HorizonOne are excited to be partnering with Icon Water to recruit new team members into their Digital Technology Group.

About Icon Water

Wholly owned by the ACT Government, Icon Water has delivered essential services to Canberra for over 100 years. While primarily a water and sewerage provider, it also invests in electricity and gas through private partnerships, operating across both government and commercial sectors. Icon Water is focused on sustainability, playing a key role in addressing climate change, protecting the environment, and achieving net zero emissions by 2045.

Serving approximately 190,000 customers, the business manages over $3.2 billion in assets—including dams, treatment plants, reservoirs, and networks of mains and pumps—and generates around $490 million in annual revenue.

The Opportunity

As Icon Water embarks on a major digital transformation, this newly created role offers you the opportunity to make a significant impact. You’ll be a pivotal player in driving efficiencies and aligning key business functions to achieve business goals.

In this permanent ongoing role, you will:

• Work with a variety of systems, navigating and integrating different technologies to ensure streamlined solutions

• Partner closely with key corporate business units to understand their needs, align priorities, and deliver impactful outcomes.

• Improve processes to ensure the applications are delivering maximum value

Please view the candidate information page for this role here: bit.ly/H1DTGrecruitment

The Role

Key responsibilities include:

• Deliver 2nd level support for SaaS-based finance, HR/payroll, and related corporate applications

• Resolve integration issues (APIs, web services, sFTP, authentication)

• Administer and monitor system access, security, and performance

• Troubleshoot application errors, coordinate fixes with vendors

• Support documentation, content governance, and release roadmaps

• Liaise with business stakeholders on change requests and upgrades

The Ideal Person

You're a proactive and solutions-focused applications professional with strong communication skills and a collaborative working style. You’re confident engaging with both technical teams and business stakeholders, and you take pride in delivering high-performing, secure, and user-centred application support.

You have hands-on experience supporting corporate applications, particularly SaaS ERP, finance and HR systems, and you’re comfortable navigating integrated environments. Your experience includes working with SharePoint Online, developing workflows and forms, and managing vendors to ensure timely incident resolution and application improvements.

Technically, you bring a strong foundation across a modern applications portfolio, including Microsoft technologies and frameworks such as Azure, M365, DevOps, and ITIL. You’re someone who can manage competing priorities, takes initiative in resolving problems, and brings a continuous improvement and growth mindset to everything you do.

Naturally, experience in utilities or asset-intensive industries would be a bonus.

Salary / Rate

The salary band starts at $115,479 + 15% Super.

In addition to an attractive renumeration package, Icon Water offer great employee benefits including flexible working arrangements, career development opportunities, health and wellbeing contributions and salary sacrifice options to name a few.

Application Information

To apply online, please click on the appropriate link to submit your resume and cover letter addressing how you meet the requirements of the role.

Applications close Monday 19 May 2025 at 12pm (AEST). Early applications are encouraged, as we will review them as they are received.

For a confidential discussion, please contact Prajjwal K C on 02 6108 4878 quoting ref no. 20479.

Alternatively, contact us via email at [email protected]

Icon Water and HorizonOne Recruitment are committed to building a diverse and inclusive workforce and we encourage applications from people of all cultures, capabilities and backgrounds.