Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels with three based in Melbourne including PARKROYAL Melbourne Airport, Pan Pacific Melbourne and PARKROYAL Monash.

This role is based at PARKROYAL Melbourne Airport, which is conveniently located adjacent to Melbourne Airport. Featuring 276 guest accommodation rooms, newly refurbished 16 Meeting & Events Conference rooms and the Airo Restaurant & Bar, PARKROYAL Melbourne Airport is the perfect landing place.

We are currently looking for an experienced, energetic, and supportive Reservations Agent to join our friendly Reservations team on a permanent Full-Time basis with weekend availability and flexibility on start time.

The successful applicant will have a positive attitude, be a fantastic communicator, and be a natural team player who has the ability to multitask and maintain a high level of attention to detail under pressure.

The Role:

Report to the Reservations Supervisor

Develop and maintain effective relationships with guests and internal team members/departments

Ensure that all reservations are made in line with current rates in order to achieve optimum average rate and occupancy.

Review the daily reports to ensure reservations are accurate and do any necessary follow up e.g. no-show & cancelled reservations, action traces for upcoming arrival.

Ensure all phone calls and emails are answered in a professional and timely manner.

Ideally you will have:

The successful applicant will have a positive attitude, be a fantastic communicator, and be a natural team player who has the ability to multitask and maintain a high level of attention to detail under pressure.

Experience executing the reservations function for 4 or 5 star properties

Strong research and analytical abilities

Strong time management skills

Experience managing key customer relationships

Strong presentation, communication and interpersonal skills with the ability to persuade and obtain “buy-in” from both internal and external stakeholders

Opera PMS, Opera Reservations, and Siteminder experience (preferred)

What we can offer you:

Attractive pay package

Complimentary dry-cleaning for work attire

Complimentary car parking

Hotel discounts through our global alliance program Discovery

50% off food and 50% off beverages at the hotel’s restaurants, bars and café

Access to the on-site pool and gym

Discounted accommodation across worldwide Pan Pacific Hotels Group properties

Complimentary duty meal per shift

Partner discounts through our Global Hotel Alliance program www.gha.com as well as many other great local benefits.

If you share our values, are passionate about driving a strong culture of success, and are seeking to develop a career with a rapidly growing international hotel brand, then APPLY NOW .

“PARKROYAL Melbourne Airport is an equal opportunity employer dedicated to creating a diverse and inclusive workplace. We ensure that all employment decisions are based on merit and qualifications, without regard to race, gender, age, disability or other characteristics”

*Please note that only successful candidates will be contacted.