Viva Mutual support people with disabilities and older people to live the life of their choosing through delivery of personalized and innovative services via a Self-Managed Team model. Drawing upon a person-centered approach, we promote informed decision-making and choice and control. Our Self-Managed teams, supported by Guides, ensure accountability in service delivery.

The Support Centre handles essential operational functions of service delivery management, finance management, scheduling and compliance.

Our Values:

To act with integrity and honesty

To embrace the responsibility and benefits of being able to self- manage

To go the extra mile to deliver excellent service

To have a positive impact upon everyone we meet

To support the communities, we are active within

Duties and Responsibilities
As the CHSP Coordinator you would be responsible for providing efficient and excellent service to our consumers by:

Conducting initial welcome phone calls and completing intake assessments in line with their approved services.

Providing our consumers with a high level of support to ensure their required/assessed care needs are met

Conducting annual reviews of services in place

Coordinate services required from staff

Ensure the prioritization of urgent referrals based on risk assessment and consumer requests

Capturing all data to ensure appropriate care planning and support can be provided

Liaising with consumers and/or their representatives to inform them of services beginning

Following up on feedback

Documenting all communications, actions and outcomes into the appropriate area in the Client Management System

Escalating any feedback, risks or concerns to the appropriate lead

Actioning referrals in a timely manner to ensure consumer satisfaction

Assisting the Support Centre team to ensure smooth operations and consumer satisfaction

Completion of referrals within the time frame as outlined by the leadership team

Qualifications

Certificate 4 in Community Services (desirable)

Experience

Experience managing CHSP clients

Experience using the My Aged Care Portal

Creating care plans in line with funding and client’s needs

Competency with client management systems and IT systems (MS Office Applications)

Proven ability to work independently and as a member of a team

Contribute to a positive work culture

Strong incident reporting and investigating experience

Dealing with client’s needs, behaviours and issues while being sensitive to consumers cultural and diverse backgrounds and needs.

Skills and Knowledge

Understanding of community aged care and the different funding programs available

A good understanding of health conditions and their impact on the aging process

Strong interpersonal skills including written and verbal communication skills that assist you to liaise with both internal and external stakeholders

Strong conflict resolution

Ability to advocate for client’s health and wellbeing

Managing conflicting time constraints and pressures to ensure the best outcomes for all consumers.

Ability to self-manage your own time and workload

Ability to self-evaluate and reflect on performance within the role

Ability to have difficult conversations.

Required Compliance Items:

• National Criminal History Check,
• NDIS Worker Screening Clearance
• Working With Children Check
• NDIS Worker Orientation Modules
• Drivers License.
• Own Vehicle
  

Why work with VIVA?

We are different.

VIVA Mutual is a not-for-profit organisation that delivers local, personalised health and wellbeing support services through a connected network of dedicated support workers, and health care professionals.

VIVA is about living.

Engaged Employees | Valued Clients

We recognise staff as our strongest asset. We carefully select our staff for their passion, skills, and how they embrace responsibility to go above and beyond. We know engaged employees provide the highest quality care and low staff turnover, making VIVA more successful.

You will have a passion for life and want to be part of a innovative new health and social care model in South Australia.

Team around the client

VIVA services are organised around self-managed teams, comprising of nurses and support workers, trained, and empowered to make self-guided decisions and deliver the support our clients want.

Commitment to Quality and Continuity

By investing in our spirited, passionate, and skilled people, we’re able to deliver the best outcomes, supporting clients to live the life of their choosing.

Our motivation to make a difference comes from our deep understanding of what people and their families want – Formed by a lifetime of experience.

That’s the VIVA difference.

VIVA means service delivered with passion!

The VIVA Mutual benefits:

Competitive remuneration package, including above award wages and penalty rates for weekend and evening shifts.
Ongoing career pathways into the health and community care sector
Be a part of a supportive and inclusive Self-managed with inclusive team culture that values diversity, respect, and collaboration.
Ongoing training and professional development opportunities to enhance your skills and career progression within the organization.
Salary packaging options available, maximizing your take-home pay and providing additional financial benefits. Can include Everyday living expenses of up to $15,900 and Meal Entertainment expenses up to $2,650.
Meaningful and rewarding work that makes a positive impact on the lives of individuals with disabilities and their families.
Note: All successful candidates will be required to undergo a National Police Check and provide evidence of their right to work in Australia.