Become a Case Manager with Us and dive into a role where each interaction offers an opportunity to exceed expectations and turn challenges into success!

Your Role:
As a Case Manager, you will provide comprehensive Omni-Channel support for customer concerns related to a luxury automotive brand. From the initial inquiry to resolution, you will coordinate with dealers, field staff, management, and other departments to effectively resolve customer issues.

The main goal is to ensure customer satisfaction while safeguarding our client's interests, ensuring that all customer interactions are meaningful and foster brand loyalty and advocacy.

Responsibilities:

• Manage customer communications through voice, email, and social media regarding their vehicles or experience with the luxury automotive brand.
• Oversee case management by researching, following up, and collaborating with departments, keeping customers updated until resolution.
• Take ownership of case files and support designated buddy for service continuity.
• Provide feedback to the line manager for process improvements and to identify trends in inquiries.

Requirements

• Proven case management and customer support experience, preferably with luxury brands.
• Excellent communication across voice, email, and social media.
• Ability to provide end-to-end customer support.
• Passion for the automotive industry.
• Problem-solving skills with research capabilities.
• Strong organizational skills and attention to detail.
• Full working rights .

What You'll Get:

• 12 weeks training
• Competitive Salary
• Monday to Friday schedule No weekend work
• Hybrid/Flexible Working Arrangements
• Conveniently located within walking distance to Mascot train station
• Free on-site gym
• Free on-site parking
• Tuition Reimbursement

Why Work for Us?

• Engage with our values daily in a supportive atmosphere where your voice is valued, and your contributions are acknowledged.
• Become part of a close-knit team that prioritizes collaboration, growth, and open communication, allowing you to flourish in a dynamic environment.
• Celebrate diversity and inclusivity in a workplace that cherishes individuality and promotes enjoyment, creating a sense of belonging for everyone.

Join us and embark on a rewarding journey where every challenge is an opportunity to shine. Apply now and become part of our vibrant team!