Tenure: Full Time / Permanent
Location: Echuca
Remuneration: $102,856.56 - $115,229.49 pa + superannuation & leave loading

Are you passionate about delivering exceptional customer experiences and leading teams to success? We’re looking for a dynamic Customer Service Coordinator to champion our Customer First Strategy and drive excellence across the organisation. In this pivotal role, you’ll lead our dedicated Customer Service Team, foster a culture of customer-centricity, and help shape an experience that’s effortless, accurate, and friendly. If you’re ready to make a real impact and help shape how we connect with our community, we want to hear from you!

To be successful for this role you will require:

• Degree or Diploma in customer or business-related field with relevant experience, or lesser formal qualification with extensive relevant experience.
• Demonstrated ability to influence others to deliver new processes and organisational change.
• Demonstrated experience in leading others to achieve strategic objectives by always taking a customer first viewpoint.
• Sound experience in the use of judgement to make quality decisions.
• Proven experience with a range of IT applications including Microsoft Office, CRM package and data analytics platforms.
• Strong communication skills and demonstrated ability to communicate verbally and in writing with a diverse range of stakeholders.
• Valid National Police Check.
• Victorian Working with Children Check.
• Valid driver’s licence.
  

What’s in it for you:

• Flexible work arrangements available.
• Government Salary Sacrifice options.
• Be part of a highly skilled, experienced, and supportive team.
• Based at picturesque Echuca - perfect location for families, work life balance and a relaxed country lifestyle.
  

For more information, please contact Jo Breen, Manager Communications and Customer Experience on (03) 5481 2203.

To apply or to view a copy of the position description: Please visit the careers section on Council’s website and follow the instructions.

Applications close: Midnight, Sunday 11 May 2025