About Us:

Lucy Folk is a nomadic lifestyle brand that effortlessly transforms the creative mindset into wearable pieces of art. We are searching for an experienced store manager to lead our team in our Bondi Store (Playa by Lucy Folk).

About the Role:

You're a natural host, someone who makes people feel seen, welcomed, and a part of our community. You believe that the in-store experience should be more than just a transaction, but an experience.

With a background in premium retail or hospitality, you understand what great service feels like. You know how to read the room, anticipate needs, and work beautifully with others to create something seamless, thoughtful, and elevated.

This role will include the following responsibilities:

Build and manage the team that engages customers, in the store environment, to create a bespoke customer service experience.

Create incredible customer experiences in the Lucy Folk 'concierge’ way and to be invigorated by interactions with your customers.

Monitors sales budgets across all stores and ensures managers achieve targets & set KPI’s.

Leads the store team to achieve budgets, reach targets & set KPI’s

Balances a ‘service first’ approach to sales while achieving planned targets

Is passionate about the product, demonstrates strong product knowledge and is driven to find solutions for customers

Builds and maintains strong customer relationships and therefore fostering loyalty amongst Lucy Folk customers

Run store operations across inventory, visual merchandising, loss prevention and store presentation to ensure the environment brings to life the Lucy Folk retail concept within the bricks and mortar space.

Takes responsibility for maintaining a clean store environment and all safety standards and process management are followed.

Follows secure store opening and closing procedures and takes responsibility for stores cash handling and banking

Adheres to all rostered hours and takes any leave in accordance with policies and procedures

Manage our in store services and assist with the coordination and execution of events in store

Requirements for the role:

Previous experience as a retail store manager is preferable

Ability and experience to lead, manage and motivate a team

Passion for customer service

Ability to meet and exceed sales targets

Excellent English communication skills

Demonstrate clear decision making and problem-solving skills

Ability to grow and nurture customer relationships and grow a team with the skills to provide a unique and elevated customer experience.

Able to work a Tuesday to Saturday roster, with the ability to flex up to meet changing roster demands e.g. late nights and weekends.

Monthly store meeting attendance

Quarterly in store and online training attendance

Lucy Folk is an equal opportunity employer. We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life.

If this role is for you, please apply via SEEK or for further enquiries about the role please get in touch - [email protected]