If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.

About Independence Australia
Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.

As a social enterprise, we redistribute the surplus funds generated through the sale of over 12,000 healthcare products, mobility aids, and equipment into programs that support people living with a disability. We are one of Victoria's largest NDIS providers of specialist disability in-home and community supports, offering a unique combination of core supports and consumables to NDIS participants. To read more about us, visit independenceaustralia.com.au.

About the role
We are looking for enthusiastic and innovative customer service agents to join our dynamic team in West Footscray. If you thrive in a supportive team environment with recognition for a job well done, then Independence Australia is for you!

• Be the first point of contact for our customers and address their enquiries at our inbound Customer Contact centre (by telephone and email)
• Apply attention to detail when you process orders for our diverse customer base
• Build effective workplace relationships with the team to contribute to positive customer outcomes and enhance customer satisfaction
• Provide product information to help guide our customers when they need help to choose one of our many products
• Have the peace of mind to plan your life as your rotating roster is set in advance and runs for 3 months

About You
We understand you may not have all our ideal skills listed; however, we encourage you to apply if you feel you have the drive and depth of experience that would add value to our team!

• A drive to provide customers with the best customer service experience on any interaction
• Customer Service experience within a Contact Centre environment
• Accurate data entry skills and value attention to detail
• Interpersonal skills to create positive interactions and relationships with customers and other staff members
• NDIS Workers Screening check or willingness to obtain one

Why work with us
As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive at Independence Australia Group, including:

• Convenience of a short 10-minute walk to the train station, or park in our private car park
• Benefit from the option of salary packaging to decease your taxable income and increase your take home pay
• Fortnightly payment of your Superannuation helps your balance grow faster
• Work in a diverse, supportive and inclusive team environment from our recently modernised offices
• Have support where needed through our Employee Assistance Program
• Plus, many more!

Work with Purpose
Are you looking for a rewarding career that makes a positive impact on people’s lives? Join the Independence Australia Group team to help thousands of Australians living with disability and personal need lead fulfilling and independent lives.
Be part of a team that values equity, empathy, respect and quality underpinned by our four guiding principles:

• Customer Centric: Ensuring that customers have choice and control is paramount in our decision making.
• Valued People: Encouraging and rewarding innovation and excellence, recognition, and feedback.
• One Organisation: Sharing a common purpose supported by positive contributions, clear responsibilities, and accountability.
• Strive for Excellence: We value and reward innovative thinking, proactivity, resourcefulness, and responsiveness.

For a rewarding career where you can make a real difference and positive impact on peoples’ lives, APPLY NOW.

Commitment to Diversity
Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply.