Based in Melbourne

Full-time position, 3-Year contract (with potential for renewal)

$71,000 plus Super (+ Generous NFP Salary Packaging options)

About the Baker Institute
Baker Heart and Diabetes Institute is an independent, internationally renowned medical research facility. Our work extends from the laboratory to wide-scale community studies with a focus on diagnosis, prevention and treatment of diabetes and cardiovascular disease.

The Opportunity
We are looking for an experienced Medical Receptionist to join our Specialist Clinics. As the frontline of all interactions, you will be responsible of providing high quality customer service for all patients. This role will see you managing a busy front desk reception, welcoming patients to the Clinic, supporting our health professionals as well as general administration duties.

The successful applicant will be highly motivated, an excellent communicator with the ability to multitask in a high-pressure environment.

Duties
In this role you will be expected to:

Manage reception duties in a timely and professional manner.

Co-ordinate appointments for all medical services.

Process incoming faxes/emails.

Provide comprehensive capture of billable services, timely invoicing and identification as well as management of outstanding invoices using electronic medical record.

Ensure waiting rooms are always kept clean and tidy.

Skills and Experience
You will have:

Experience working in a busy specialist clinic, including reception duties.

Ability to work well under pressure.

Excellent time management skills including being able to appropriately prioritise a range of tasks.

Exceptional customer service skills.

Intermediate understanding and experience using Windows based software including Microsoft Office Suite, Word and Excel.

Demonstrated ability to maintain confidentiality and comply with privacy requirements.

Benefits
Working at the Baker Institute offers flexibility, generous salary packaging, an employee assistance program, and an active social club as well as modern offices and laboratories adjacent to the Alfred Hospital and walking distance to St Kilda Road, Chapel Street, and Fawkner Park.

Remuneration will be commensurate with the successful candidate’s qualifications and experience.

How to Apply

Applications should include a current resume quoting reference (TMc01). We are reviewing applications as they are received so if you think you're the right person for this role, we'd love to hear from you. For a position description or further information, please visit our website at: https://www.baker.edu.au/career

To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa and you must be immunised with the COVID-19 vaccination in accordance with COVID-19 Mandatory Vaccination Directions (No 4) and the influenza vaccination [for workers in clinical environments] in accordance with Mandatory vaccination of health care workers (influenza vaccine) directions – Health services establishments.

The Baker Institute is an Equal Opportunity Employer and we encourage interest from Aboriginal and Torres Strait Islanders for roles within the Institute. We value diversity, inclusivity, gender equity and we promote family friendly practices. We are a proud recipient of an inaugural Athena SWAN Bronze Award from Science in Australia Gender Equity (SAGE).

Contact details:

[email protected]