Operations Assistant - Zenith Theatre and Convention Centre

Provide administrative support in a beautiful theatre, fixed term contract until October 2025

Ability to work flexible hours, particularly on weekends and after 6pm on weekdays

Salary from $58,846.98 - $63,438.42 p.a. plus 11.5% Superannuation, with additional weekend penalty rates applied as per the Award.

This is a maternity contract until October 2025.

We have an exciting opportunity for an experienced Operations Assistant – Front of House to join our team at Willoughby City Council!

About us

When you join Willoughby City Council you join a close-knit team with a big impact. We are dynamic, diverse and future-focused. We value team players who are willing to roll up their sleeves and get the job done. We serve the community and make it our job to make people’s lives better. It’s all in a day’s work.

You’ll have the freedom to grow in your career alongside likeminded people who will support you every step of the way. You’ll be part of our transformation as a Council and shape the future for the residents of Willoughby. And you’ll do it all from a thriving hub in Sydney, in the culturally-rich area we are so proud to call home.

About you

You’re looking for a role with purpose, one where you can make a meaningful difference. You have so much to offer. And we can see that. As much as you bring to the table, we provide you with the support you need to accelerate your career growth.

We are constantly evolving… and that change brings with it new directions, skillsets and thinking for you to embrace. Through collaboration and projects across the organisation, you will have incredible opportunities come your way. How far you take them, well, that’s in your hands.

No two days are the same at Willoughby City Council. In our Community, Culture & Leisure team, you’ll need a broad set of skills and an eagerness to learn. As a customer-facing team member, you’ll respect the diversity of our community and be committed to leaving things better than you found them.

Collaboration is how we do things. We work together and always share our achievements. The work we do is important. And as a member of our team, you’ll wear that with pride.

About the role

The Operations Assistant – Front of House will provide efficient administrative support across the Zenith Theatre Unit, working closely with the Operations Manager and collaborating with various stakeholders both within and outside the unit. This role serves as a frontline champion for delivering excellent customer service to clients and patrons. Ensuring safety is your top priority.

You will be expected to prioritise day-to-day tasks effectively, managing the event calendar, assisting with venue hire coordination, and ensuring timely communication with clients and suppliers.

What You’ll Be Doing:

Assist with phone enquiries from new and existing clients and follow ups when required.

Event calendar updating and monitoring

Assist with the coordination of venue hires such a quotes, agreements and invoicing.

Assist in Front of House duties regarding events and performances

Assist in all documentation as per Zenith procedures

Where required assist in the banking reconciliation including bar and credit card reporting according to Council policies and procedures.

Assist in the rostering of casual team members

Communicate effectively and efficiently with Clients, Suppliers and Patrons.

Ability to work flexible hours, particularly on weekends and after 6pm on weekdays

Comply with all WH&S, Council Policies and Procedures

Undertake other duties, projects or tasks as directed and in line with relevant skills and competence.

Requirements

Tertiary qualifications in Event Management and/or relevant experience

Ability to work flexible hours, particularly on weekends and after 6pm on weekdays

Excellent communication and interpersonal skills

Highly proficient in Microsoft Office applications such as Word, Excel and Outlook

Successful applicant will need to obtain Accredited Responsible Services of Alcohol – Level A & L

Experience in records management and data entry

How to apply

Apply now to join us at Willoughby City Council where you can add value and be valued for the meaningful work you do.

When you work at Willoughby Council, you will work with a diverse group of like-minded people who have people and the community at the forefront in everything we do. Check out our employee benefits on our careers page to see:

Where you can look after yourself and your loved ones

Where you can enhance your wellbeing

Where you can grow, develop and be part of a team

https://www.willoughby.nsw.gov.au/Council/Working-with-us/Careers

Enquiries: John Thomson – Operations Manager – Performing Arts – 02 9777 7555.

Applications must address all of the key responsibilities outlined in the Position Description.

Successful candidates may be required to undertake pre-employment screening including police and qualification checks.

Applications close: Sunday, 11 May 2025 at 11:30pm

Please note recruitment activity may commence before the closing date.