Casual Event Staff – Operational – Zenith Theatre & Convention Centre

Be part of the Action! Help bring events to life at the Zenith Theatre & Convention Centre.

Present a welcoming, courteous, helpful and efficient service for the Zenith Theatre

Casual rate of $38.01 per hour plus 11.5% superannuation, with additional weekend penalty rates applied as per the Award.

We have an exciting opportunity for an experienced Casual Event Staff – Operational to join our team at Willoughby City Council!

About us

When you join Willoughby City Council you join a close-knit team with a big impact. We are dynamic, diverse and future-focused. We value team players who are willing to roll up their sleeves and get the job done. We serve the community and make it our job to make people’s lives better. It’s all in a day’s work.

You’ll have the freedom to grow in your career alongside likeminded people who will support you every step of the way. You’ll be part of our transformation as a Council and shape the future for the residents of Willoughby. And you’ll do it all from a thriving hub in Sydney, in the culturally-rich area we are so proud to call home.

The Zenith Theatre and Convention Centre provides a dynamic venue space with the ability to accommodate concerts, theatrical shows, conferences, meetings and functions.

About you

You’re looking for a role with purpose, one where you can make a meaningful difference. You have so much to offer. And we can see that. As much as you bring to the table, we provide you with the support you need to accelerate your career growth.

We are constantly evolving… and that change brings with it new directions, skillsets and thinking for you to embrace. Through collaboration and projects across the organisation, you will have incredible opportunities come your way. How far you take them, well, that’s in your hands.

No two days are the same at Willoughby City Council. In our Community, Culture & Leisure team, you’ll need a broad set of skills and an eagerness to learn. As a customer-facing team member, you’ll respect the diversity of our community and be committed to leaving things better than you found them.

Collaboration is how we do things. We work together and always share our achievements. The work we do is important. And as a member of our team, you’ll wear that with pride.

About the role

As a casual staff member, you are very much part of the team and work hand in hand with the duty manager to always ensure the comfort and safety of theatre hirers and the public.

You present a welcoming, courteous, helpful and efficient service for the Zenith Theatre to all users and are pro-active on behalf of the theatre in the areas of customer care and front of house duties. You will be responsible for ensuring that the facility is maintained in a clean state with the function areas set-up to the client’s specifications and that the venue is returned to its original state, so it is always ready for use.

What You’ll Be Doing:

Provide excellent customer service for clients prior to, during and post events

To be familiar with the Zenith Theatre’s fire and evacuation procedures and attend all emergency and evacuation drills

Stay informed about current and upcoming shows to confidently assist guests, answer queries, and positively represent the theatre and its offerings.

To maintain the standard of tidiness required in the foyer and the auditorium

Support efficient front-of-house operations by minimising waste, reducing losses, and helping maximise profit through attention to detail and care in service.

To be aware of the needs of patrons with disabilities of all kinds and to ensure those needs are dealt with tactfully.

Adhere to all WH&S systems, policies and procedures and adopt a responsible attitude towards own safety and safety of others. This includes strict adherence to any personal protective clothing and equipment requirements and attendance at relevant WH&S training.

Requirements

Previous experience in a Front of House Role in Theatre or Live Performance

Knowledge of front of house procedures in public buildings

Proven delivery of high-quality customer service

Hold an accredited RSA – Responsible Service of Alcohol Certificate

Ability to prepare facilities before and after events

Effective communication and proven ability to work as a member of a team

Available to work flexible hours on weekdays and weekends

Demonstrate commitment to Workplace Health & Safety (WH&S) and Equal Employment Opportunity (EEO) principles through active participation in relevant training

How to apply

Apply now to join us at Willoughby City Council where you can add value and be valued for the

meaningful work you do.

When you work at Willoughby Council, you will work with a diverse group of like-minded people

who have people and the community at the forefront in everything we do. Check out our employee

benefits on our careers page to see:

Where you can look after yourself and your loved ones

Where you can enhance your wellbeing

Where you can grow, develop and be part of a team

https://www.willoughby.nsw.gov.au/Council/Working-with-us/Careers

Enquiries: John Thomson – Operations Manager – Performing Arts – 02 9777 7555.

Applications must address all of the key responsibilities outlined in the Position Description.

Please note being fully vaccinated for Covid-19 is a requirement prior to commencement of

employment with Willoughby City Council, except where a medical contraindication certificate is

provided.

Successful candidates may be required to undertake pre-employment screening including police and

qualification checks.

Applications close: Sunday, 11 May 2025 at 11:30pm

Please note recruitment activity may commence before the closing date