Team Leader Operations
Permanent Full-time
Specific Engagement (140 hours per 4 week roster)
Commencing July 2025
Band 5 ($80,974 - $94,167) p.a. + Super + Phone Allowance
Eltham Library

About the Role

We have an opportunity for a permanent full-time Team Leader at Eltham Library.

The Team Leader Operations will be responsible for quality library services, coordinating the team, and supervising operations to develop, inform and connect with our community.

You will focus on building and maintaining positive relationships with our member councils and work collaboratively to ensure consistency across YPRL.

As the Team Leader, your responsibilities will include:

Service Delivery:

Contribute to achieving the Library Plan, its goals, and objectives.
Support the development and achievement of organizational and team goals.

Foster a culture of quality, best practices, and customer focus.

Deliver a range of quality branch library services, including:

Staff resources and training.

Branch administration, including building maintenance.

Operational management.

Library policies and procedures.

Provide leadership and manage day-to-day operations of the branch services.

Contribute to the review and improvement of branch systems and processes to meet client expectations.

Participate in the provision of professional and customer-oriented library services and floor duties.

Collaborate in the evaluation and development of library collections and services.

Assist in promoting branch library services and offer user education (formal and informal).

Develop strong relationships and liaise with external parties, including Council departments and community organizations.

Support the delivery of in-person and online programs.

Operations:

Ensure branch library services meet client expectations and operate with cost-effectiveness and high-quality customer service.

Contribute to the development of library policies and provide advice to senior management on operational issues.

Manage building use, ensuring staff and customer safety.

Maintain high standards for library collections and IT facilities.

Staff:

Train and develop library staff.

Provide an environment that supports staff in developing job competencies and achieving professional goals.

Support staff in adapting to change and foster a positive attitude toward change.

About you

The ideal candidate will have leadership capabilities and a strong understanding of the role public libraries and branch operations. You will bring a culture of continuous improvement and build on the culture of quality, best practice and customer focus to deliver library services that meet client expectations.

Roster Details

Weeks 1& 3
Monday: 8.45am – 5.30pm
Tuesday: 8.45am – 5.30pm
Wednesday: 8.45am – 5.30pm
Thursday: 1pm – 9.15pm
Friday: 8.45am – 4.30pm

Weeks 2&4
Monday: 8.45am – 5.30pm
Tuesday: 8.45am – 5.30pm
Wednesday: 8.45am – 5.30pm
Thursday: 1pm – 9.15pm

How to apply

To apply for this position, please prepare a statement addressing the key selection criteria, which includes specific relevant examples of your work, along with a cover letter and resume and apply via Seek.

This position will close on Monday 5 May 2025 at 11.59pm.

For more information on the responsibilities of this role, and for the selection criteria, please refer to the Position Description or contact Chantel Blitenthall, Branch Manager Eltham on [email protected] or 7038 2604.

Please note that if you do not satisfactorily meet the key selection criteria you may be excluded from interview.

Interviews will take place as suitable candidates are identified.

*Appointment to this role is subject to a satisfactory National Police Record Check, and Employment Working with Children Check.

YPRL is a child safe organisation and supports flexible and accessible working arrangements for all.

YPRL is committed to providing a wide range of services to the community by recruiting and selecting the right people with the right skills based on merit. Having highly skilled and motivated employees who embrace YPRL’s values will positively contribute to our vision and our community.

YPRL is a Child Safe organisation and ensures all staff have a current Working with Children Check (WWCC) and National Police Record check. We have appropriate screening processes in place including a Child Safe Policy and Procedure, key selection criteria and interviewing and reference checking, which demonstrates our commitment to Child Safety.

As an equal opportunity employer with a diverse workforce, YPRL will continue to employ people from a wide range of backgrounds including, people with disability, Indigenous Australians, young people, mature aged workers, people who identify as intersex, gay, lesbian, bisexual, transsexual, transgender, queer or heterosexual, people from culturally, religiously and linguistically diverse backgrounds. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.