Help shape the future of retail, inspire a team, and create unforgettable customer experiences as our next Store Manager at our flagship showroom in Warrawong.

Are you a vibrant, hands-on leader with a flair for retail, an ability to inspire teams, and a commitment to achieving remarkable results? Living Unlimited, a leading furniture retailer, eagerly seeks your expertise to lead our team to success.

Step into a dynamic role that invites you to participate in growing Australia's next key destination for furniture. Our spacious 1500 square meter showroom displays a diverse selection of premium leather lounges, dining sets, bedding, outdoor furniture, and more.

If you're an experienced store manager ready to escalate your career and immerse yourself in the unique adventure of growing our store to its full potential, this role is the perfect fit for you.

About Us

Living Unlimited is a vertically integrated, omnichannel retailer of homewares and furniture specialising in leather lounges and outdoor furniture. We’re the home of some of Australia’s leading brands including Lavita Outdoor, Lounge Life and Sofa Lab.

Since 2009, we’ve grown from a small online retailer to seven bricks-and-mortar stores and two distribution centres in Sydney, Melbourne and Brisbane with more store openings planned presently.

We’re creating a culture of innovation, collaboration and continuous improvement with the goal of crafting a modern furniture retailer that bridges the gap between ecommerce and physical stores.

Tasks & Responsibilities

Sales

Set and achieve sales targets for profit, revenue, conversion rate, and average order value.

Create a supportive and nurturing environment that encourages growth and sets our sales team up for success.

Implement training programs and offer continuous coaching to enhance the team's skills, product knowledge, and sales methodologies.

Encourage and motivate the sales team to surpass sales objectives.

Formulate and implement sales strategies that drive business growth.

Customer Service

Cultivate a warm, inviting atmosphere for our valued customers.

Instil a deep-rooted passion for outstanding customer service within the team.

Resolve customer inquiries and complaints swiftly and effectively.

Guarantee accuracy in customer orders and information recorded in our system.

Actively seek customer feedback to enhance the shopping experience and uphold our store's reputation.

Staff

Oversee the recruitment, hiring, and training of our team of sales consultants and support staff.

Manage work schedules to ensure optimum staffing levels.

Administer timesheets, leave, and sick day records for payroll purposes.

Conduct regular performance reviews, identifying areas of concern and proposing solutions.

Merchandising

Collaborate with the marketing team to design engaging campaigns that propel sales and captivate customers.

Develop attractive product displays and implement pricing strategies to amplify visual appeal and stimulate sales.

Operations

Supervise store opening and closing procedures.

Ensure the store premises are clean, well-maintained, and visually appealing

Ensure compliance with company policies and procedures.

Perform daily transaction reconciliation

Administration

Manage petty cash

Monitor the store's supply levels, replenishing when necessary.

Process invoices promptly, submitting them to finance for payment.

Organise and safely store relevant documents..

Maintain up-to-date information on directory listings.

Maintenance

Ensure all utilities and services (phone, internet, electricity, etc.) are functioning optimally.

Supervise contracts for cleaning, gardening, pest control, waste management, and maintenance.

Coordinate lease-related maintenance and repairs.

Security

Maintain site security and respond to alerts.

Liaise with authorities and insurers during security incidents

Secure all cash in a safe and secure location.

Finance

Perform daily transaction reconciliations

Develop and manage the store's budget, carefully monitoring and controlling expenses to ensure profitability.

Reporting and Analysis

Prepare regular reports on sales, inventory, and staff performance.

Provide insights and recommend strategies for continuous improvement and growth.

Compliance and Legal

Stay informed of employment laws, consumer rights, product safety requirements, and other relevant regulations.

Ensure strict compliance with local laws, regulations, and safety standards.

Qualifications

Minimum of 2 years' experience in a comparable role.

Exceptional skills in sales and customer service

Strong leadership and management skills

Excellent communication and interpersonal skills

Outstanding organisational and time management skills

Proficiency in basic software applications, computers, tablets, smartphones and other devices

Prior experience in the furniture/bedding industry is required

Availability to work weekends