Dr Sarah Broderick

Senior Medical Receptionist – Champion Patient Care & Team Support

Be the First Point of Contact | Specialist Medical Practice

Why Join Us?

✔ Competitive salary, commensurate with experience $81K-$85k Pro rata incl Super

✔ Flexible hours – ideal for work-life balance

✔ Free on-site parking

✔ Professional, supportive, and patient-focused environment

✔ Opportunity to lead front desk operations and enhance the patient experience

About the Role

We are seeking an experienced Senior Medical Receptionist to join our specialist medical practice. This is a key leadership role at the front desk, with a strong focus on patient liaison, clear communication, and team coordination. You will play a vital role in delivering a warm, professional, and efficient experience for every patient.

Key Responsibilities

Be the welcoming face of the practice and first point of contact for patients

Provide exceptional service and support to patients throughout their journey

Manage appointment scheduling, billing, and patient communications

Prepare confidential documents

Maintain accuracy in patient data and ensure secure record handling

Support and guide other reception staff to uphold high service standards

Lead front desk workflow and identify opportunities for process improvement

Use spreadsheets, templates, and basic AI tools to streamline tasks

Solve day-to-day admin issues with a proactive, detail-oriented approach

What We’re Looking For

Prior experience in a medical receptionist or senior front desk role

Strong interpersonal and communication skills – both written and verbal

Professional, calm, and reliable under pressure

Excellent computer skills – confident using spreadsheets, Word templates, cloud-based systems, and learning new tools like AI

Experience with medical practice software (Gentu preferred but not essential)

Ability to prepare confidential documents and manage sensitive information

Problem-solving mindset with strong attention to detail

Leadership qualities and a team-first mindset

Who Will Thrive in This Role?

This role is ideal for someone who:

Enjoys meaningful patient interaction and thrives in a people-focused environment

Has a natural ability to communicate, organise, and take initiative

Is comfortable working with a mix of traditional admin and new digital tools

Wants to take on a leadership role within an established and progressive medical team

Apply Now

If you’re ready to lead from the front, improve patient experiences, and grow with a dynamic specialist team, we’d love to hear from you.

Application Questions

Please include responses to the following:

How many years of medical receptionist experience do you have?

Have you previously led or supervised a team?

What medical software or admin systems are you confident using?

Are you comfortable preparing documents, spreadsheets, or using AI tools?