A people-focused IT role in a creative, tech-driven company

Lightmoves Group is looking for an experienced and proactive IT Support professional to be the go-to tech problem-solver across our team.

Based full-time at our Noble Park office, you’ll help configure and support devices, keep systems running smoothly, and assist over 100 users across our group of businesses in three states.

About the Role

In this varied support role, you’ll be responsible for:

Setting up and maintaining laptops, phones, and user accounts

Responding to help desk requests across Windows , Mac, Android & IOS environments

Providing first-line technical support for hardware, software, and network-related issues

Troubleshooting and diagnosing problems, and implementing effective solutions

Supporting users across Office 365 (Teams, SharePoint, Exchange, etc.)

Performing proactive system maintenance and optimisation

Assisting with VPN, firewall, and 3CX VoIP system support

Supporting basic web tasks (e.g., CMS or intranet maintenance)

Maintaining accurate records of all IT support activities

Contributing to the ongoing improvement of IT support processes and documentation

Providing training and guidance to users on IT systems and best practices

You’ll be the friendly, knowledgeable face of IT—helping people get back to work quickly and painlessly.

About You

You’re confident with Office 365, a natural problem-solver, and comfortable supporting a range of users and systems. You’ve got

2+ years’ experience in an IT support or helpdesk role

A relevant tertiary qualification in Information Technology or equivalent experience

Strong knowledge of Office 365 and device configuration

Familiarity with Windows, Android, IOS and macOS environments

Basic understanding of LAN/WAN, VPNs, firewalls, and VoIP systems

Excellent troubleshooting skills and a proactive mindset

Strong communication skills and a helpful, service-oriented approach

Ability to work independently and collaboratively as part of a team

Experience supporting common hardware and software applications

Familiarity with IT support best practices and documentation

(Bonus) Experience with CMS or web tools

(Bonus) Knowledge of virtualisation technologies

About Lightmoves Group

Lightmoves Group is a collective of specialist Australian companies working at the intersection of technology, creativity, and design. We include:

Lightmoves – leaders in architectural lighting control and automation

Resolution X – production technology experts for live entertainment

Browns Welding – custom fabricators for creative and industrial projects

From large-scale installations and touring productions to public spaces and commercial builds, we help bring ambitious ideas to life. Our team is practical, collaborative, and people-first.

Why Join Us?

Friendly, stable team with lots of variety

Opportunities to grow and broaden your skills

Immediate start available

Work with a mix of technical and creative professionals

Be part of projects that light up the city—literally