Executive Manager

• SNSW Grade 11/12

• Location - Haymarket, Gosford or Parramatta

• 1 x Ongoing Full-Time

About the Team:
Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, the Digital Services division has successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

About the Role:
Join Service NSW as the Executive Manager supporting our Chief Digital Officer (CDO). This is a pivotal leadership position where you'll serve as the right hand to the CDO, providing high-level strategic and operational support while managing a dedicated team. As a member of the Senior Leadership Team, you'll have significant influence on divisional direction and drive operational excellence. This role offers a unique opportunity to contribute to the digital division that impacts millions of NSW citizens through our award-winning digital products and services.

Your responsibilities will include:

• Acting as the CDO's delegate in key forums, representing their position and priorities with authority and credibility

• Managing complex stakeholder relationships and leading strategic negotiations to advance divisional objectives

• Overseeing the development of high-quality briefing notes, ministerial correspondence, submissions and reports to support executive decision-making

• Providing strategic advice on complex policy, planning and operational matters

• Implementing and monitoring strategic and operational plans while managing divisional priorities

• Leading a team of professionals to deliver exceptional outcomes

• Orchestrating cross-divisional initiatives to drive senior leadership team performance and achieve critical business outcomes

• Managing divisional governance, including executive meetings and working groups

• Anticipating and addressing emerging issues to minimize organisational risk

About You:

• A proactive self-starter who can identify what needs to be done without direction, and who take ownership and accountability for delivering outcomes

• An exceptional communicator who can translate complex information clearly for diverse audiences

• A strategic thinker with strong project management capabilities

• Someone with proven experience managing high-performing teams

• A trusted advisor with outstanding judgment and integrity

• A resilient professional who thrives in fast-paced environments with competing demands

• Someone who demonstrates customer-centricity in all aspects of work

• A collaborative leader who builds strong relationships across the organisation

• Strong digital experience and understanding of digital operating environments is a strong preference

On your first day, you'll have:

• Demonstrated experience providing high-level executive support in a complex organisational setting

• Strong people management skills with a track record of developing high-performing teams

• Exceptional written and verbal communication abilities, particularly in preparing executive-level documentation

• Advanced stakeholder management and negotiation capabilities

• Proven ability to manage competing priorities and deliver under pressure

• Experience in strategic and operational planning and project management

• A proven track record of exercising sound judgment and maintaining confidentiality

• Energy and initiative to make things happen

Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.

Salary Service NSW Grade 11/12, with the base salary for this role starting at $157,569 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Johnson via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 30th April 2025 at 9:59am

To be considered, please apply online with your Resume and a 2 - page Cover Letter outlining your suitability for the role.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit
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