At Youturn, our vision is a compassionate and inclusive society where all people feel supported and safe. We support individuals and communities through programs in mental health, suicide prevention, housing and homelessness, and youth and family support.

Our work is guided by our values:

Compassion and connection – We listen to understand.

Inclusivity and safety – We offer a safe space free from judgment.

Trust and respect – We build meaningful relationships that last.

We are seeking an experienced and strategically minded Commissioned Services Manager to join our leadership team and drive commissioning excellence across the StandBy Support After Suicide program. This leadership role offers an opportunity to shape and enhance service delivery through best practice commissioning, procurement, and contract management.

You will provide high-level advice to the General Manager and Program Leads, support continuous improvement across procurement and contract management practices.

Key Responsibilities

1. Commissioning and Procurement

Lead the development and implementation of a robust, evidence-based Commissioning Framework.

Oversee procurement processes to ensure equity, transparency, and probity.

Build organisational capacity in commissioning practices through training and support.

Collaborate with program and project leads to embed commissioning principles and streamline processes.

2. Contract and Project Management

Oversee the lifecycle of contracts—establishment, compliance, governance, and performance review.

Implement risk management strategies within commissioning and procurement activities.

Drive the delivery of value-for-money outcomes through performance-based supplier engagement.

Ensure effective resolution of contract disputes and escalation procedures.

3. Leadership and People Management

Develop and support direct reports through coaching, performance feedback, and professional development.

Promote a high-performing culture grounded in Youturn’s values.

Foster innovation and support change initiatives to improve systems and service delivery.

4. Stakeholder Engagement and Communication

Build and sustain strong relationships with subcontractors, funding bodies, community partners, and government agencies.

Lead co-design and planning initiatives to ensure services respond to local needs.

Promote open, clear communication across internal teams and with external stakeholders.

5. Strategic Thinking and Innovation

Inform strategic priorities and national roadmaps through data, research, and stakeholder input.

Identify opportunities for business improvement and enhanced service delivery models.

6. Monitoring and Evaluation

Lead implementation of evaluation processes across commissioned services.

Ensure alignment between contract monitoring and broader program performance.

Use data insights to inform commissioning decisions and continuous improvement.

What Makes You a Great Fit

Demonstrated experience in commissioning, procurement, and contract management in complex service environments.

Proven ability to lead multidisciplinary teams and influence strategic direction.

Strong understanding of governance, risk, and probity in commissioning processes.

Experience designing and implementing resource allocation models and performance frameworks.

Outstanding interpersonal, communication, negotiation, and conflict resolution skills.

A collaborative mindset with the ability to balance strategic insight and operational excellence.

Qualifications & Experience

Tertiary qualifications in health, social services, business, or a related discipline.

Minimum five (5) years’ experience in a senior leadership role within the health, community, or social services sector.

What we offer you

A meaningful role in a purpose-driven organisation

Flexible work arrangements and supportive team culture

Enjoy 12% superannuation plus access to generous salary packaging of up to $15,900, plus $2,650 meal entertainment benefits, to further maximise your take-home pay, offering you even greater advantages such as partial exemptions for Remote Area Benefits, Relocation Expenses and Car Parking (if eligible).

Access exclusive discounts & offers through our partnership with Reward Gateway!

Professional Development opportunities! We love to see our team members grow!

Wellness Leave: Recharge with 5 days of paid wellness leave each year (pro-rata).

The chance to be part of a national movement making a real difference in people’s lives

For everyone who shares our passion

We encourage applications from Aboriginal and Torres Strait Islander people, the LGBTIQA+ community, people with a disability, candidates from culturally diverse backgrounds, and people with lived experience.

We’d love to meet you!

If you have the skills, experience and passion to fit our team, please take the next step and submit your resume and cover letter.

If you have any questions, please email [email protected]

Please note that shortlisted candidates will be interviewed as applications are received.