• Spend your time working in the beautiful Wilsons Promontory National Park
• Work as part of a dedicated team to ensure a positive visitor experience for all visitors and campers
• Bring your high levels of creativity to help shape and grow a retail outlet within the campground

About the role

As part of the Customer Service Officer team, you will be the face of Parks Victoria to greet visitors. Part of your daily responsibilities, you will be assisting customers in their enquiries, checking in guest staying in the park, campground patrols, answering incoming calls and responding to emails. Customer Services Officers work at different work locations within the park including the visitor centre and general store in Tidal River, Yanakie entrance station and the Wilsons Promontory Lightstation. The lightstation requires a 3 km walk to get to the site and to stay overnight for multiple nights. Customer Service Officers provide lighthouse tours, housekeeping of the cottages and grounds at the lightstation precinct.

About the Team

Wilsons Promontory National Park sits at the southernmost tip of the Australian mainland, offering visitors stunning scenery and wildlife. Tidal River is the main visitor hub for Wilsons Promontory National Park. This picturesque spot offers a range of roofed accommodation options and 484 campsites to make this one of Victoria's favourite National Parks. Tidal River has a General Store that stocks basic supermarket items, a range of souvenirs and camping gear. It also offers takeaway food and drinks.

Parks Victoria's vision is to be a world-class parks service, ensuring healthy parks for healthy people. It is a statutory authority with responsibility for managing an expanding and diverse estate covering more than 4 million hectares, or about 17 per cent, of Victoria.

We're looking for someone with:

• Applicants should have successful work experience in a similar role, preferably within the hospitality or nature tourism industry
• Demonstrated experience in customer service, communication, and interpersonal skills
• Demonstrated experience in self-management
• Demonstrated experience and knowledge of computer software including Microsoft Word, Excel, and Outlook
• Demonstrated experience of working in team environment

Your application will need to include:

• A Current Resume
• A Cover Letter

Application Close date: Sunday 13th April

Sound like you?

For a confidential discussion about the role, call Kylie Whelan on 0409 018 372 or apply online!

If you don't hold every skill or experience detailed above, please don't rule yourself out. We focus on hiring people who value collaboration and integrity. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender.

Employment Requirements

Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.