Casual Future Student Advisors

Future Students and Engagement

$39.18 an hour (HEO2)

Plus 11.5% employer superannuation

Armidale campus

Applicants must have appropriate Australian work rights for the duration of this position (UNE will not provide sponsorship for this position)

Acknowledgement of Country

The University of New England (UNE) is a regionally based, globally networked university renowned for the quality of its student experience and the excellence of its research specialisations. In addition, UNE pioneered teaching to external students making it the most experienced provider of distance and innovative online education. UNE emphasises its people, staff and students' growth and development. We aspire to be a leader in innovation and change and a centre for the Armidale and the North-West communities. Equity, diversity and inclusion are central to the core values of UNE and we are committed to engaging, supporting and growing a richly diverse workforce. From the Oorala Aboriginal Centre at the heart of our campus, to the inclusive organisations such as the UNE Ally Network, the UNE Women’s Society, and the many international cultural groups - all will feel valued and respected at UNE. You will embody the UNE values and strive to be Open, Enquiring, Exceptional and Making a Difference. Additionally, you will be committed to achieving the goals embedded in the Future Fit Strategic Plan Future Fit 2021-2030: Personalised Learning Journeys, Empowering Communities, and Building Resilience.

About the role

The Future Students and Engagement unit is currently recruiting for multiple Casual Future Student Advisors to work within the Future Student Team (FST) located on campus in Armidale. FST offers flexible work hours, comprehensive training and an opportunity to be part of a dynamic team within a friendly work environment.

The Future Student Team has been assisting thousands of new students come to UNE by providing guidance, exceptional customer service and advice related to all things UNE including preparation for study, course choices, studying online or living on campus and assisting with the admission process. We work as a team in a fast-paced contact centre environment and engage with new students by phone, email, online chat and Facebook and sometimes at face-to-face events.

About you

If you thrive on assisting people, love the idea of helping others transform their lives through education, and have the following qualities and skills, we would like to hear from you:

Genuinely enjoy assisting people and have a strong customer focus

Excellent verbal and written communication skills

Superb attention to detail and high work standard

Happy to take direction and work within a structured workplace

A desire to learn new skills

Like to use your initiative

Computer literate and good typing skills

Flexible attitude and thrive working in a busy/results driven environment

Reliable and enjoy working within a team.

Applicants must be willing to work from the FST office, located on campus in Armidale.

Successful applicants will gain extensive on-the-job training, which will prepare them not only for this role but also to build their career in general.

Please note that applicants will only be contacted, should a casual vacancy become available that aligns with the skills and experience provided in their application.

Enquiries and additional information

To discuss this role please contact Sarah Shipman [email protected]

Closing Date: Sunday 4 May 2025

Reference No: 225059

TO SUBMIT AN APPLICATION

Please submit the following documents by clicking the Apply Now button below:

Cover letter – outlining how your skills, experience and personal attributes match the requirements listed above. Please also include your expected weekly availability and number of hours you are interested in working.

Resume - including the contact details for two referees.

About Our Process

At UNE, we are committed to employing individuals who meet the requirements of this role and align with our values. All applicants will be contacted and advised of an outcome. The successful candidate will be required to undertake pre-employment checks prior to commencing in this role as indicated in the position statement. Please visit our Privacy Statement to understand how your information is collected, stored, accessed and used.