Talent International are currently recruiting for APS3 Participant Support Officer to work for an Australian Federal Government Client based in Frankston. This position is an initial contract for 12 months with the strong view for extension.

Hourly rate contract paying $37.36 + Super, based fully on site in Frankston.

Please note that you must be an Australian Citizen to be eligble to work for this Federal Government Agency.

Responsibilities may include but are not limited to:

• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and client online support.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Supporting planning teams by actioning planning tasks that do not require delegation.
• Undertaking a range of data entry activities and ensuring follow up is completed.
• Receiving and recording complaints and other feedback in the client Business systems.

Essential Requirements:

• Previous experience in a similar role
• Strong knowledge of the NDIS Act
• Experience working within disability sector
• Excellent Written and oral communication skills
• Excellent stakeholder management skills
• Independent worker with strong decision making

Please hit apply if this sounds like you, otherwise reach out to [email protected] for more information.