The opportunity

Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Participant Support Officers to join National Delivery Division Branch in assisting with front-line service delivery.

Labour Hire 12 month hourly rate contract, with the opportunity to extend. APS3 level role paying an hourly rate of $37.36 per hour + Superannuation, to be based out of our client's Launceston or Devonport office. (5 days on site weekly).

About the role:

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

Responsibilities will include:

• Managing and resolving participant matters by actioning planning tasks as per the Agency Act
• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and Agency online support
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
• Managing the team shared email inbox, appointments and telephone enquiries
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants
• Undertaking research and investigation activities and preparing associated reports and correspondence
• Undertaking a range of data entry activities and ensuring follow up is completed
• Receiving and recording complaints and other feedback in the Business systems

About you

• Australian citizenship is a requirement to be eligible for this position
• Previous experience within Government or Disability highly advantageous
• Ability to work in a team
• Communication skills
• Customer service skills
• Ability to manage conflict and difficult/sensitive conversations
• Microsoft Suite skills (Excel, Word, Outlook, Teams)
• Ability to use initiative and work independently
• Ability to learn new systems and processes

Successful candidates will need to be able to obtain a NDIS Worker Screening Check & a Working with Children check

APPLY

Submit your resume, or for further information please contact
[email protected]