Lead with Purpose. Drive Quality. Shape Better Outcomes.

Are you an experienced quality and compliance professional ready to lead positive change in a dynamic community services environment? Join our dedicated team as a Quality and Compliance Officer, where your leadership will directly influence service excellence, contract performance, and organisational integrity.

This senior role is ideal for someone who thrives on responsibility, enjoys collaborative problem-solving, and brings a passion for driving continuous improvement across complex systems.

Why choose Centacare FNQ

• Two-week closure over Christmas and New Year
• No weekends or Public Holidays
• Access to our company ELMO (LMS) learning management system to support with ongoing development and skills
• Access to our 24/7 (EAP) Employee Assistance Program offering financial/mental/physical wellbeing counselling
• Career and professional development opportunities within our company
• Regular Face to Face interaction with Managers

As our Quality and Compliance Officer, you will be responsible for overseeing the organisation’s quality framework, contract management, and legislative compliance. Working closely with executive leadership, service managers, and external stakeholders, you will ensure our policies, systems, and services are aligned with regulatory standards and best practice.

Key Focus Areas:

Quality assurance and continuous improvement

Internal and external auditing

Legislative and contractual compliance

Policy development and implementation

Contract oversight and performance monitoring

Staff coaching and training in compliance best practice

This position plays a vital role in safeguarding the integrity, efficiency, and impact of our service delivery.

What We’re Looking For

We are seeking an individual who is detail-oriented, solutions-focused, and committed to maintaining high standards. You’ll be comfortable working autonomously, collaborating across departments, and supporting others to meet compliance goals.

Essential Skills & Experience:

Proven success in developing and maintaining Quality Management Systems (QMS)

Strong knowledge of legislative, regulatory, and sector compliance standards

Demonstrated ability to coordinate audits and oversee continuous improvement processes

Experience in managing contracts and performance benchmarks

Outstanding communication, training, and stakeholder engagement skills

Strong reporting, documentation, and organisational skills

Mandatory Requirements:

Current driver’s licence

Positive Notice Blue Card & Yellow Card (or ability to obtain)

Satisfactory National Police Certificate