Project Officer - Fair Trading - Policy & Delivery Branch

Grade: Clerk Grade 7/8
Salary range: $110,266 - $122,058 + superannuation and leave loading
Duration: Temp, Full-time (12-month opportunity)
Location: Hybrid opportunity based in Parramatta, Haymarket or Gosford - in-office requirement 2-3 days a week as a minimum which could be subject to change based on applicable DCS workplace policies.

About the team

The Customer Insights and Program Delivery (CIPD) team support Fair Trading and Regulatory Services (FT&RS) by delivering end to end program management.
Our Program Delivery team centralises the evaluation, design and delivery of projects across the division with countless exciting and innovative programs of work to improve customer experiences when engaging with NSW regulators. The teams deliver customer insights, process improvements, priority programs, and effectively provide portfolio management of NSW Fair Trading priorities whilst putting our customers at the centre of everything we do.

Your day-to-day

• An exciting opportunity exists for a Project Officer to join the Customer Insights and Program Delivery (CIPD) team, within the Policy and Delivery branch of NSW Fair Trading.
  
• CIPD is an innovative, diverse and effective team providing high level executive support and strategic programs across the business to deliver executive priorities.
• The role requires you to be flexible, self-driven and adaptable to changing priorities and ad-hoc requests.
• This is a fantastic opportunity for a strategic thinker who has demonstrated experience in high-volume work environments, especially delivering executive support, governance, and strategic project initiatives.
• Previous experience working in Project Delivery, Rental, Strata & Property and/or digital/technical projects will be highly regarded.
  

To be successful in this role you will demonstrate:

• Proven experience in managing projects to deliver customer focused outcomes.
• A willingness to learn new skills and the drive to learn about businesses in a government context.
• Ability to work collaboratively and communicate effectively with a broad range of stakeholders and customers.
• You must possess a can-do attitude and be a team player.
• Flexible and adaptable to an ever-changing environment.
• Excellent verbal and written communication skills. Utilising different forms of visualisations and platforms to communicate research findings and insights to key stakeholders.

For role related enquiries, please contact Tegan Langley on [email protected] or 8575 1955.

For recruitment related enquiries please contact Gabriella Schulzer, Talent Acquisition Advisor on [email protected].

What we need from you

Please submit your resume of no more than 5 pages, including a cover letter of no more than 2 pages, sharing your motivation for applying for the position and demonstrating your capability and relevant skills.

Salary Grade 7/8, with the base salary for this role starting at $110,266 base plus superannuation

Click Here to access the Role Description.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 28th April 2025 [9.59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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