• Full time, permanent opportunity | starting at $69,219 + super
• A role where you drive the outcomes
• A unique team creating an extraordinary city

About the Opportunity

In this role, you'll be the key point of support for UPark customers and Adelaide Central Bus Station users, ensuring smooth day-to-day operations both on-site and remotely. You'll use UPark’s car park management system to assist customers, monitor security, and help maintain efficient service delivery. Whether it’s troubleshooting equipment issues, coordinating bus bay scheduling, or ensuring car parks open and close on time, your efforts will directly contribute to a seamless experience for everyone using these facilities.

Your day will be dynamic, involving CCTV monitoring, responding to customer inquiries, and escalating safety concerns as needed. You’ll play a vital role in keeping our car parks and bus station running efficiently—whether that’s assisting customers, reporting maintenance issues, or managing cash transactions at pay stations. If an emergency arises, you’ll be part of the team ensuring a safe and orderly response, helping staff, tenants, and customers navigate the situation with confidence.

Beyond the operational side, you'll also provide valuable administrative support, collaborate with security teams, and help uphold a safe and customer-friendly environment. If you're someone who thrives in a fast-paced setting, enjoys problem-solving, and takes pride in delivering excellent service, this is a great opportunity to be part of a team that keeps the city moving.

About You

To be successful in this role you will have:

• Experience in providing efficient customer service in a service-orientated/business environment.
• Knowledge of general office systems and procedures.
• Understanding of Car Park Operating Systems.
• Prior experience in a similar role.
• Previous experience in or knowledge of monitoring CCTV activity.
• Basic knowledge of MS Office suite and web applications.

About Us

Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community’s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!

To find out how a role with City of Adelaide impacts the community, please watch this video here.

The Property & Commercial Program will effectively lead, develop and grow Council’s Commercial Businesses, ensuring the provision of high-quality services to customers in accordance with community expectations, whilst maximising and increasing the profitable returns to Council.

At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference. We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.

For Further Enquiries & How to Apply

All enquiries regarding this position will remain private and confidential and can be directed to Jorge Fernandez on 0419 817 467.

Please submit a Resume and a Cover Letter expressing the skills, experience and qualities you can bring to this position addressed to Jorge Fernandez, Operations Coordinator, Off-Street Parking.

Please review the position description prior to submitting an application by following the prompts to apply.

For more information about what it’s like to work for the City of Adelaide, including the benefits, please visit www.cityofadelaide.com.au/careers

Applications close at 11.59pm, 29 April 2025.

Please be advised this is a full time, permanent opportunity with a starting salary at $69,219 + 11.5% superannuation.

As part of the recruitment process candidates will be required to undertake a pre-employment medical and a National Police Check.

We continue to work hard to ensure our recruitment process is safe for people of diverse backgrounds.

Please note, applications received via the email address below will not be considered. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Our commitment to inclusivity means we welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and candidates from with a range of lived experiences. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on (08) 8203 7333 [email protected].